Customer Success Specialist

• 401(k)
• 401(k) matching
• Company car
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

• Acting as the first point of contact for client inquiries by phone text and email
  
  
• Scheduling and confirming appointments managing the daily cleaning schedule
  
  
• Following up with customers for feedback special requests or service changes
  
  
• Resolving service issues quickly and professionally to ensure customer satisfaction
  
  
• Supporting our field teams by coordinating routes updating them on customer needs and tracking job completions
  
  
• Maintaining client records and service notes using our software tools
  
  
• Assisting with light administrative tasks and occasional marketing projects
  
  

• A natural communicator with a friendly upbeat personality
  
  
• Organized and detail-oriented with strong time management skills
  
  
• Tech-savvy and comfortable using scheduling software and CRM systems (training provided)
  
  
• Experienced in customer service scheduling or admin support (bonus if in home services hospitality or retail)
  
  
• A problem-solver who stays cool under pressure and cares about getting it right
  
  
• Able to work on-site at our Charlotte office (not a remote position)
  
  
• Passionate about serving the community and being part of a mission-driven team
  
  

• Competitive hourly rate ($17$22/hour based on experience)
  
  
• Paid training and opportunities for advancement
  
  
• Work-life balance no night or weekend shifts required
  
  
• Paid holidays and vacation after eligibility period
  
  
• Health insurance and retirement plan contribution
  
  
• Snacks drinks and a fun office environment
  
  
• Gift card incentives and employee recognition programs
  
  
• A chance to be part of something meaningful where every clean supports a hero in the community
  
  

Home Clean Heroes is not your ordinary maid service we are a fresh take on the home cleaning industry setting the new standard for excellent customer service.

Our cleaners are Heroes not maids. We believe that quality service is built on reliability and customer confidence so we go the distance to ensure that we provide professional house cleaners that our clients can trust. Our ideal Hero is detail-oriented hardworking passionate about serving others and extremely dependable! No experience We provide the training!

Do you want to serve your local community If so Home Clean Heroes could be your perfect opportunity.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Home Clean Heroes Corporate.