Assistant Housekeeping Manager

The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the cleanliness organization and overall upkeep of guest rooms public areas and back-of-house spaces. This role supervises housekeeping staff ensures quality standards are maintained and contributes to the overall guest satisfaction and operational efficiency.

Key Responsibilities:

• Assist in managing daily housekeeping operations including room cleaning laundry and public area maintenance.

• Supervise and motivate housekeeping staff including room attendants public area attendants and laundry personnel.

• Conduct daily inspections of guest rooms and public areas to ensure cleanliness standards are met.

• Address guest requests and complaints promptly and professionally.

• Help create and manage staff schedules and monitor attendance and productivity.

• Ensure adherence to health hygiene and safety regulations.

• Assist in ordering tracking and managing housekeeping supplies and inventory.

• Provide training and development support to housekeeping team members.

• Collaborate with other departments (e.g. front office maintenance) to ensure smooth operations.

• Support in maintaining departmental reports and documentation.

Requirements:

• Diploma or degree in Hospitality Management or a related field.

• 24 years of housekeeping experience with at least 1 year in a supervisory or assistant managerial role.

• Strong knowledge of housekeeping procedures cleaning techniques and sanitation standards.

• Excellent organizational leadership and communication skills.

• Proficiency in housekeeping management systems and MS Office.

• Ability to work flexible hours including weekends and holidays.

Preferred Qualifications:

• Experience in a 4-star or 5-star hotel or resort environment.

• Certification in housekeeping operations or hospitality management.

• Familiarity with inventory and cost control procedures.