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Implementation Manager

Shopmonkey

Job Location:

Washington, AR - USA

Monthly Salary: $ 55000 - 71000

Posted: 24 April 2026 (30+ days ago)

Application Deadline: 4 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5-star customer service. With a thorough understanding of Shopmonkey products and a specialization in Shopmonkeys native marketing platform every Shopmonkey customer receives exceptional care and attention from our team. Please note: While this position will be remote the expected business hours will be 8:00am to 5:00pm Pacific Standard Time.

You will have the opportunity to:

Serve as the main point of contact during a customers onboarding journey for Shopmonkeys built-in marketing tools (Shopmonkey CRM)
Work closely with Sales Implementation and Success teams to deliver a seamless onboarding experience centered around Shopmonkeys native marketing product
Deliver top-tier customer service and support focused on understanding automotive repair shop marketing needs and how Shopmonkeys marketing features can drive growth for any repair shop
Coordinate deliverables with various internal departments
Communicate thoughtful customized solutions that help customers move forward and grow their business
Learn all about the Shopmonkey product suite and the automotive industry

We are looking for people who:

Have 2 years of relevant experience or automotive industry knowledge marketing customer success or SaaS onboarding backgrounds are a plus
Have a clear professional friendly and informative communication style
Enjoy creative problem solving and taking on new challenges
Have exceptional project management skills with a proven ability to multi-task
Are self-directed learners and highly motivated to succeed
Thrive in a dynamic & collaborative startup environment and are comfortable with ambiguity
Adapt quickly to changing priorities and evolving customer needs
Have a related education background (Bachelors degree preferred)
Are familiar with SaaS business models and tools experience with marketing platforms or CRM tools is a bonus not a requirement
Have a true appreciation for cars and/or are familiar with the automotive industry!

In the United States the range is typically a salary of $55000 to $71000 bonus equity benefits. The range provided is Shopmonkeys reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location experience training skills and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey

Shopmonkey has become an amazing environment where employees feel that they are valued as people and not just worker bees. To ensure that our team thrives we invest in the following perks (benefits below are mainly for U.S. based full-time employees). Other benefits vary upon location outside of the United States and employment status:

Health & Wellness

Medical dental vision and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire

Time Off

11 paid holidays
Flexible time off - take the time off you need!

Giving Back

Matching donations for approved charitable organizations
Group volunteer efforts

Check out our founders story life page or hear from real employees about what its like to work at Shopmonkey.

Join our team of hungry humble smart people who love what they do and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools save time and streamline their entire operation onto a simple easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3500 auto shops across the U.S. and Canada Shopmonkey aims to change the status quo of the car repair market estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners Index Ventures Headline I2BF and ICONIQ Growth.

In 2022 Shopmonkey was named #4 on Forbes annual ranking of Americas Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of Americas Best Startup Employers by Forbes in2023 2024 and 2026!

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Shopmonkey is committed to the full inclusion of all qualified keeping with our our commitment Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact our Talent Team at.

Please note: Shopmonkey will never request sensitive information such as your social security number bank account information or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
Our Talent Acquisition team only corresponds from email addresses with the domain @. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call there is a likelihood of a scammer.
While some of our jobs can be found on third party job sites all of our current job opportunities and descriptions are posted on Shopmonkeys Careers page or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims liability losses damages or expenses resulting from scammers or impersonators.

Required Experience:

Manager

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