Digital Senior ManagerManager, Customer

THE BUSINESS

We are Everyday Luxury.

Its what we do and how we do it together.

Its working alongside world-class talent in pursuit of world-class results.

Its maximizing your potential in a high-performance culture.

Its knowing that wherever you are you belong.

Its elevating your world and the world of those who love and will love Aritzia.

Its You. And an endless runway of opportunity.

With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America including Toronto New York Los Angeles and Seattle our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So you can do what you do best with us.

THE TEAM

The mission of theCustomerDepartmenttodeeply understand our customers create programs and enablers to activate customer value and advocate for the customer across our channels

THE OPPORTUNITY

Aritzia is growing and ourCustomerteam is growing with it. This is a unique opportunity to be part of the team responsibleforbuilding programs and tools that enable client-focused experiences that balance digital efficiency with human connection.As theSenior Manager / ManagerCustomeryou willplay apivotalrole inscalingourcustomer data foundationto enable smarter and fastercustomer decisionsthatdeliver seamless customer-centric experiencesandsupport with enterprise programs like loyalty and deepening customer insights.With the skills you gain in this role the opportunities are endless from a rewarding career inCustomerto continued growth and development with Aritzia.

THE ROLE

As theSenior Manager / ManagerCustomer you will lead the team to:

• Executethe strategic and technical enablement of the Customer Data Platform (CDP) including theselection implementation and operationalization of customer data solutions

• Collaborate with stakeholders to maximize the businesss ability to execute customer-centric use cases byturningstrategicobjectivesinto technical specifications for the CDPempowering teams to deliver data-driven experiences

• Establish and enforce enterprise-wide standards for data governance including ingestion protocols identity resolution data quality and segmentation logic ensuring compliance scalability and integrity across all customer data assets

• Define and track KPIs for customer engagement conversion and loyalty programs

• Drive organizational adoption of customer programs and tools through training change management andcross-functionalstakeholder engagement

• Work with theappropriate BusinessSupport partners to seamlessly lead the day-to-day function of the department in support of corporateobjectives while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

TheSenior Manager / ManagerCustomer has:

• Proven and best-in-class skills applicable certificationseducationand/or experience in:

• Bachelors degree in Business Marketing Data Analytics or related field (MBA preferred)

• Deep hands-on experience with CDPs CRM platforms and marketing automation tools ideally in a technical product management capacity

• Ability to translate business concepts (e.g. CLV loyalty tiers) into data models segmentation logic and identity graphs

• Strong focus on speed to market process efficiency and enabling business teams tooperatewith agility and autonomy

• Strong understanding of omnichannel retail and customer lifecycle management

• Proven ability tomanagecross-functional initiatives driving measurable outcomes through collaborationstakeholdersacross Marketing Digital Technology and Data & Analyticsevento deliver measurable outcomes

• A commitment to learn and apply Aritzias ValuesandBusiness and People Leadership principles

• The ability to collaborate fluently with cross-functional partners

• A commitment to quality and investing in results that add value to the business

THECOMPENSATION

At Aritzia we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.

The range for roles at this level is $100000 - $300000 per year. Total compensation may include base bonus and/or equity depending on the role which has the potential to be greater than this range.

With comprehensive benefits aspirational workspaces and elevated perks and experiences we provide it all.

THEPERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount Maybe youve heard of our famous product discount Or our exclusive private shopping events You have now.

• Baby LeaveProgramWe provide up to 16 weeks of paid time to support you and your growing family.

• Aritzia Virtual Wellness Because your health happiness and safety matter we provide 24/7 resources to support you in your wellbeing goals whether theyre physical mental social or financial.

• Aspirational Workplace Our offices are specially designed to be spaces of creativity productivity and inspiration.

• Amenities Additional amenities include a private parents room shower facilities with elevated complementary conveniences bike rooms and more.

• The Extras We also offer a multitude of other perks like snacks and refreshments dry-cleaning hotel restaurant discounts health and wellness discounts and self-care promos.