Client Services Executive
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Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Services ExecutiveRole Summary
The Client Services Executive acts as a key interface between Fiserv and its clients managing day-to-day service delivery for an assigned portfolio. The role focuses on resolving client enquiries improving service performance and building strong trusted client relationships to ensure agreed service levels are consistently met.
Key Responsibilities
Own and resolve client tickets and enquiries in a timely and controlled manner.
Proactively manage cases to reduce new ticket volumes and minimise open issues.
Act as the client advocate within Fiserv ensuring service delivery meets or exceeds agreed KPIs and SLAs.
Drive improvements in client satisfaction and likelihood-to-recommend scores.
Monitor operational performance identify trends in enquiries or incidents and implement actions to reduce future demand.
Track and manage incidents identifying root causes and implementing preventative measures.
Liaise with cross-functional teams and management to improve operational efficiency and effectiveness.
Deliver client education and training for new and existing users as required.
Provide operational support to other teams when needed.
Produce and maintain SLA and operational performance reporting.
Adhere to and contribute to Fiserv processes procedures and standards.
Skills and Competencies
Strong client focus with the ability to understand empathise with and meet client needs.
Clear concise verbal and written communication skills.
High attention to detail and quality.
Strong time-management and prioritisation skills.
Self-motivated with the ability to work independently and collaboratively.
Ability to perform under pressure and meet tight deadlines.
Proficient in Microsoft Office and comfortable working in a technology-driven (fintech) environment.
Experience
Previous experience in a customer-facing role.
Experience in banking payment processing or payments-related customer service is strongly preferred.
Salary starting at 35820 - negotiable depending on experience
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Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
IC
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
