Junior Credit Controller
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Junior Credit Controller plays a key role in protecting the financial health of the business by managing overdue accounts and driving effective debt recovery outcomes. Youll bring a professional solutions-focused approach to every customer interaction balancing empathy with commercial sense while working within the framework of credit control best practice and relevant legislation
- Manage and chase overdue accounts across the full collections cycle. From initial contact through to payment arrangement settlement negotiation and potential escalation to recovery agents or bailiffs.
- Monitor and reconcile debtor balances maintaining accurate up-to-date records with all correspondence and notes logged against the correct account
- Negotiate payment plans and settlements in line with company policy balancing commercial outcomes with a fair and empathetic approach to every customer interaction
- Liaise with customers via phone and email building and maintaining relationships that support timely payment while protecting customer retention
- Work closely with internal teams and external collections partners to ensure processes are followed consistently and debtors are held accountable
- Uphold credit control policies and Treating Customers Fairly (TCF) principles in every interaction ensuring compliance is embedded in day-to-day practice
- Report weekly on aged debt and account status using data to identify trends flag risks and drive continuous improvement in collections processes
- Proven experience in debt collection with a solid understanding of collections policy procedures and best practice.
- Comfortable managing a high volume of accounts and calls with strong organisational skills attention to detail and the ability to prioritise a demanding workload
- Confident communicator with the interpersonal skills to deal effectively with a range of customers and stakeholders
- Proficient in Microsoft Office (intermediate to advanced) with experience using accounting software such as Xero (desirable but not essential)
- A proactive collaborative team player whos equally comfortable working on their own initiative and contributing to shared workloads
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race gender age sexual orientation religion and ability seeking diverse perspectives to drive us forward.
Required Experience:
Junior IC
About Company
Change the way you own your rideshare vehicle for good with Splend. All-Inclusive vehicle packages for your Uber journey, in one easy weekly payment.
