Senior eCommerce Sales Support Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Role Summary:

We are looking for Senior eCommerce Sales Consultant to join our Customer Experience & eCommerce team as part of Caterpillars Customer Solutions Core Regions Division.

This role will have responsibility for driving eCommerce sales growth and digital utilization across the Eastern United States working closely with Caterpillar dealers internal digital marketing and commercial teams and various other cross-functional partners.

About Customer Solutions Core Regions Division
The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team alongside dealers engages more closely with customers to create customize and adapt solutions that meet their needsleveraging Caterpillars extensive range of offerings across products and services digital and technology rental and used equipment and financing.

The division is regionally focused on the unique needs of customers in core markets including Americas North Europe Japan Australia and New Zealand with an emphasis on scalable customer-centric solutions that drive long-term value and growth.

What Youll Do (Job Duties)

• Serve as the eCommerce commercial specialist for Construction Industries supporting the Eastern U.S. dealer network and associated field-facing teams.

• Plan and lead the development of exclusive eCommerce promotions and marketing campaigns for Construction Industries.

• Drive eCommerce sales growth and increased digital utilization through strategic messaging national sales campaign support and data-driven insights.

• Support regional rollout of eCommerce enhancements and sales toolsincluding promotions incentive programs and new digital featuresin partnership with Industry Digital and Pricing teams.

• Act as a resource for industry expertise and customer experience supporting go-to-market planning dealer enablement workshops and training initiatives.

• Communicate the Voice of the Customer (VOC) and Voice of the Dealer (VOD) to help guide platform prioritization system improvements and future eCommerce investments.

What You Have (Core Skills)

• Customer Focus: Builds strong dealer and customer relationships by understanding business needs digital adoption opportunities and pain points; translates insights into practical eCommerce solutions that improve the customer experience and support growth.

• Effective Communications: Communicates clearly across dealer field digital marketing and commercial teams to align priorities share insights influence adoption and support successful rollout of eCommerce tools campaigns and enhancements.

• Business Development: Identifies opportunities to expand eCommerce sales digital utilization and dealer engagement by leveraging data market insights promotions and cross-functional partnerships to support regional growth objectives.

• Value Selling: Positions Caterpillars digital commerce solutions by clearly connecting products services technology and support offerings to dealer and customer needs demonstrating measurable value and differentiating the eCommerce experience.

Top Candidates Will Also Have

• Caterpillar dealer or industry experience.

• 5 years of experience in sales digital commerce customer solutions or commercial strategy

• Direct customer-facing or dealer-facing experience preferably in a distribution or industrial environment

• Bachelors degree in Business Marketing Engineering or a related field

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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