Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for overseeing daily food service operations including staff management service delivery and financial performance.
Ensures high-quality food excellent customer satisfaction and full compliance with safety and sanitation standards while driving operational efficiency and profitability.
Qualifications
Key Responsibilities
Recruit train supervise and schedule food service staff to ensure proper coverage and performance
Manage day-to-day operations including food preparation service inventory and facility maintenance
Collaborate with culinary teams to develop menus aligned with customer needs and dietary requirements
Monitor food quality presentation and service standards to ensure consistency and excellence
Develop and manage budgets control costs and analyze financial performance to maximize profitability
Oversee inventory management ordering and vendor relationships
Ensure accurate cash handling and transaction processes
Maintain cleanliness and sanitation across all food service areas
Ensure compliance with health safety and food handling regulations
Coordinate with cross-functional teams to support seamless operations and communication
Knowledge Skills and Abilities
Strong leadership and team management skills with the ability to coach and motivate staff
Knowledge of food safety sanitation and regulatory standards
Understanding of budgeting cost control and inventory management
Ability to monitor and maintain food quality and service standards
Excellent customer service and interpersonal skills
Effective communication skills across all levels of staff and customers
Knowledge of food preparation techniques and kitchen operations
Additional Job Details (if applicable)
High School Diploma required
Trade/Technical/Vocational Diploma in Foodservice Management required
Bachelors Degree in Hospitality or Hotel Management preferred
57 years of food service industry experience required
23 years of management experience required
Physical Requirements
Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Occasionally (3-33%)
Carrying Occasionally (3-33%)
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Reaching Occasionally (3-33%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Minimum Base Salary
$70990.40
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Rotating (United States of America)
Pay Range
$70990.40 - $103230.40/Annual
Grade
7
At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Site: The Brigham and Womens Hospital Inc.Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service st...
Site: The Brigham and Womens Hospital Inc.
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for overseeing daily food service operations including staff management service delivery and financial performance.
Ensures high-quality food excellent customer satisfaction and full compliance with safety and sanitation standards while driving operational efficiency and profitability.
Qualifications
Key Responsibilities
Recruit train supervise and schedule food service staff to ensure proper coverage and performance
Manage day-to-day operations including food preparation service inventory and facility maintenance
Collaborate with culinary teams to develop menus aligned with customer needs and dietary requirements
Monitor food quality presentation and service standards to ensure consistency and excellence
Develop and manage budgets control costs and analyze financial performance to maximize profitability
Oversee inventory management ordering and vendor relationships
Ensure accurate cash handling and transaction processes
Maintain cleanliness and sanitation across all food service areas
Ensure compliance with health safety and food handling regulations
Coordinate with cross-functional teams to support seamless operations and communication
Knowledge Skills and Abilities
Strong leadership and team management skills with the ability to coach and motivate staff
Knowledge of food safety sanitation and regulatory standards
Understanding of budgeting cost control and inventory management
Ability to monitor and maintain food quality and service standards
Excellent customer service and interpersonal skills
Effective communication skills across all levels of staff and customers
Knowledge of food preparation techniques and kitchen operations
Additional Job Details (if applicable)
High School Diploma required
Trade/Technical/Vocational Diploma in Foodservice Management required
Bachelors Degree in Hospitality or Hotel Management preferred
57 years of food service industry experience required
23 years of management experience required
Physical Requirements
Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Occasionally (3-33%)
Carrying Occasionally (3-33%)
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Reaching Occasionally (3-33%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Minimum Base Salary
$70990.40
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Rotating (United States of America)
Pay Range
$70990.40 - $103230.40/Annual
Grade
7
At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
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