Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks vendors and customers.
Sprinto autonomously executes tasks needed to maintain trust across compliance audits risk management vendor risk privacy and AI governance enabling organizations to maintain a strong reliable trust posture without draining operational bandwidth and resources on repetitive tasks.
Backed by top-tier investors such as Accel Elevation and Blume Ventures weve raised$31.8M in funding to fuel our mission. Trusted by over 3000 organizations across 75 countries Sprinto helps organizations stay audit-ready manage real-time risks and scale fearlessly. With 300 native integrations and AI-driven automation Sprinto supports 200 global security standards natively including SOC 2 ISO 27001 GDPR HIPAA PCI-DSS and more. Sprintos extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.
Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla Sprinto powers compliance for organizations like Whatfix Encora Anaconda Whatnot Ultrahuman WeWork Everstage AI Foundation HackerRank and many more.
What the Role Involves:
Were looking for a Customer Success Manager whos equal parts relationship builder strategic thinker and commercial this role youll be the face of Sprinto for our customers in the US ensuring they see value from day one achieve their compliance goals and grow with us.
This isnt a seat for someone who is only operationally or transactionally sound. We want a CSM who can sit across the table from a customer connect Sprintos capabilities to the outcomes the business actually cares about and articulate that value in the buyers language cost avoided time saved risk reduced revenue unlocked.
If you love turning customers into fans think in terms of business outcomes rather than tickets closed and use modern AI tools to move faster than the people around you we want to hear from you.
Key Responsibilities
Be the Voice and Face of Sprinto: Regularly connect with your customer portfolio to build strong relationships share key product updates and ensure theyre on track to meet their goals with Sprinto.
Sell the Value Not Just the Feature: Strategically articulate the business value of Sprinto to every stakeholder from the security engineer to the CFO so customers understand not just the how but the why behind what theyre paying for.
Drive Product Adoption: Strategically guide customers to adopt relevant features and workflows that maximise the value they get from Sprinto and tie that adoption back to measurable business outcomes.
Practice Value Engineering: Build and maintain value cases for your accounts quantify ROI time-to-audit hours saved and risk mitigated. Use these to frame QBRs renewals and expansion conversations.
Own Your Outcomes: Manage individual and pod-level OKRs track performance and drive the activities that deliver real impact on retention expansion and advocacy.
Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews case studies and video testimonials.
Retention and Expansion: Manage renewals identify upsell and cross-sell opportunities and grow your customer portfolios revenue without compromising on experience.
Be a Strategic Partner: Act as a trusted advisor to customers bring a point of view challenge thinking where it helps them and be the person they call before they call their auditor.
Work Smart with AI: Use tools like Claude ChatGPT and other AI assistants every day to prepare for customer conversations draft communications analyse account health and scale your own output.
Mentor & Multiply Impact: Support onboarding of new team members by sharing your playbooks learnings and best practices.
Required Skills & Competencies
You have 35 years of experience in a B2B SaaS product company ideally in a customer-facing role with revenue responsibility.
You have strong business acumen you can read a customers business understand what drives their P&L and tailor your conversations accordingly. You are not just operationally or transactionally sound; you actively show value through our product and service offerings.
You understand value engineering building ROI cases quantifying outcomes and using those numbers to influence renewal and expansion decisions.
You can strategically articulate the value of a product to customers confidently adjusting your narrative for technical operational and executive audiences.
You have excellent written and verbal communication skills most of your day is spent speaking with customers and the quality of your words matters.
You have a good understanding of cloud technology terms like S3 bucket DB encryption and Virtual Private Cloud mean something to you.
You have hands-on experience using AI tools like Claude ChatGPT and similar assistants to research prepare write and analyse faster than peers who dont.
How We Care For Our Sprinters :
Work wherever you are:Were 100% remote so you get to choose if you want to work from home cafe hills or beaches.
Co-working on the house:If co-working is your jam we offer a generous annual allowance of up to INR 14000 annually* for social working.
We care about your learning:We are invested in seeing you grow and commit USD 1000 annually to help you level up your skills.
We count your spark not your leaves:We care about you not just as an employee but as a person. So if you need a reset make use of Unlimited leaves.
Your Safety Net Woven in:We take care of the what-ifs. From health insurance with coverage up to INR 10 lakh for you and your family to accident protection of an additional INR 10 lakh and life insurance worth 3 your annual salary our benefits wrap you and your family in protection so you can focus on thriving.
Workspace setup of your dreams:Work from anywhere and if thats home well chip in INR 35000 to help you create a space thats as effortless as your workflow.
Inclusion & Diversity -
Sprinto is an equal opportunity employer and does not discriminate on the basis of race colour religion gender sexual orientation age disability or any other protected status. You are welcome at Sprinto for who you are and we encourage you to bring your complete selves to work. Our culture is built on the strength of diverse thinking when people with different perspectives ideas and ways of solving problems come together it fuels collaboration and accelerates our mission.
At Sprinto we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. Please share your request for reasonable accommodations at any stage of the application or interview process; we want to ensure everyone feels heard and seen.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks vendors and customers.Sprinto autonomously executes tasks needed to maintain trust across compliance audits risk management vendor risk privacy and AI governance enabling organizations to maintain ...
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks vendors and customers.
Sprinto autonomously executes tasks needed to maintain trust across compliance audits risk management vendor risk privacy and AI governance enabling organizations to maintain a strong reliable trust posture without draining operational bandwidth and resources on repetitive tasks.
Backed by top-tier investors such as Accel Elevation and Blume Ventures weve raised$31.8M in funding to fuel our mission. Trusted by over 3000 organizations across 75 countries Sprinto helps organizations stay audit-ready manage real-time risks and scale fearlessly. With 300 native integrations and AI-driven automation Sprinto supports 200 global security standards natively including SOC 2 ISO 27001 GDPR HIPAA PCI-DSS and more. Sprintos extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.
Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla Sprinto powers compliance for organizations like Whatfix Encora Anaconda Whatnot Ultrahuman WeWork Everstage AI Foundation HackerRank and many more.
What the Role Involves:
Were looking for a Customer Success Manager whos equal parts relationship builder strategic thinker and commercial this role youll be the face of Sprinto for our customers in the US ensuring they see value from day one achieve their compliance goals and grow with us.
This isnt a seat for someone who is only operationally or transactionally sound. We want a CSM who can sit across the table from a customer connect Sprintos capabilities to the outcomes the business actually cares about and articulate that value in the buyers language cost avoided time saved risk reduced revenue unlocked.
If you love turning customers into fans think in terms of business outcomes rather than tickets closed and use modern AI tools to move faster than the people around you we want to hear from you.
Key Responsibilities
Be the Voice and Face of Sprinto: Regularly connect with your customer portfolio to build strong relationships share key product updates and ensure theyre on track to meet their goals with Sprinto.
Sell the Value Not Just the Feature: Strategically articulate the business value of Sprinto to every stakeholder from the security engineer to the CFO so customers understand not just the how but the why behind what theyre paying for.
Drive Product Adoption: Strategically guide customers to adopt relevant features and workflows that maximise the value they get from Sprinto and tie that adoption back to measurable business outcomes.
Practice Value Engineering: Build and maintain value cases for your accounts quantify ROI time-to-audit hours saved and risk mitigated. Use these to frame QBRs renewals and expansion conversations.
Own Your Outcomes: Manage individual and pod-level OKRs track performance and drive the activities that deliver real impact on retention expansion and advocacy.
Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews case studies and video testimonials.
Retention and Expansion: Manage renewals identify upsell and cross-sell opportunities and grow your customer portfolios revenue without compromising on experience.
Be a Strategic Partner: Act as a trusted advisor to customers bring a point of view challenge thinking where it helps them and be the person they call before they call their auditor.
Work Smart with AI: Use tools like Claude ChatGPT and other AI assistants every day to prepare for customer conversations draft communications analyse account health and scale your own output.
Mentor & Multiply Impact: Support onboarding of new team members by sharing your playbooks learnings and best practices.
Required Skills & Competencies
You have 35 years of experience in a B2B SaaS product company ideally in a customer-facing role with revenue responsibility.
You have strong business acumen you can read a customers business understand what drives their P&L and tailor your conversations accordingly. You are not just operationally or transactionally sound; you actively show value through our product and service offerings.
You understand value engineering building ROI cases quantifying outcomes and using those numbers to influence renewal and expansion decisions.
You can strategically articulate the value of a product to customers confidently adjusting your narrative for technical operational and executive audiences.
You have excellent written and verbal communication skills most of your day is spent speaking with customers and the quality of your words matters.
You have a good understanding of cloud technology terms like S3 bucket DB encryption and Virtual Private Cloud mean something to you.
You have hands-on experience using AI tools like Claude ChatGPT and similar assistants to research prepare write and analyse faster than peers who dont.
How We Care For Our Sprinters :
Work wherever you are:Were 100% remote so you get to choose if you want to work from home cafe hills or beaches.
Co-working on the house:If co-working is your jam we offer a generous annual allowance of up to INR 14000 annually* for social working.
We care about your learning:We are invested in seeing you grow and commit USD 1000 annually to help you level up your skills.
We count your spark not your leaves:We care about you not just as an employee but as a person. So if you need a reset make use of Unlimited leaves.
Your Safety Net Woven in:We take care of the what-ifs. From health insurance with coverage up to INR 10 lakh for you and your family to accident protection of an additional INR 10 lakh and life insurance worth 3 your annual salary our benefits wrap you and your family in protection so you can focus on thriving.
Workspace setup of your dreams:Work from anywhere and if thats home well chip in INR 35000 to help you create a space thats as effortless as your workflow.
Inclusion & Diversity -
Sprinto is an equal opportunity employer and does not discriminate on the basis of race colour religion gender sexual orientation age disability or any other protected status. You are welcome at Sprinto for who you are and we encourage you to bring your complete selves to work. Our culture is built on the strength of diverse thinking when people with different perspectives ideas and ways of solving problems come together it fuels collaboration and accelerates our mission.
At Sprinto we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. Please share your request for reasonable accommodations at any stage of the application or interview process; we want to ensure everyone feels heard and seen.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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