Travel Agent

The International Mission Board is seeking a Travel Agent to orchestrate International & AssignmentBased travel for our teams. Join us in Rockville VA and help our staff move swiftly and safely wherever mission calls.

Location: Rockville VA

Schedule: Full-time Hybrid after training period

Compensation: Commensurate experience

The Travel Agent International & AssignmentBased Travel provides handson travel coordination for individuals and families during key assignment and life transitions. This role supports international medical educationrelated and emergency travel that often involves long timelines family dynamics and sensitive circumstances. The coordinator serves as a primary point of contact from initial planning through ticketing and followup offering accurate policyaligned guidance with a high level of care responsiveness and attention to detail.

Key Responsibilities:

Assignment & Transition Travel

• Coordinate endtoend international travel for individuals and families traveling to from or between assignments.
• Manage complex travel cases from intake through ticketing changes and followup.
• Communicate clearly and compassionately about itinerary options tradeoffs and timing.

Medical & Emergency Travel

• Coordinate urgent medical or shortnotice travel calmly and accurately.
• Remain responsive and detailoriented during timesensitive or highstress situations.

Youth & Family Transition Travel

• Coordinate travel for teenagers and young adults connected to assignmentbased families.
• Support travel for:
  • Boarding school attendance or transitions
  • Travel between college and parents serving internationally
• Communicate clearly with young travelers and parents to ensure safe smooth execution.

Booking & Systems

• Book and manage travel using approved tools and processes including Concur and Sabre as applicable.
• Assist travelers with booking questions and travel policy guidance.
• Partner effectively with travel agents to ensure accurate and timely ticketing.

Knowledge & Improvement

• Maintain working knowledge of airline pricing fare rules international routings documentation and travel restrictions.
• Stay informed on global travel conditions that impact international and longterm travel.
• Contribute to process improvements and standard workflows related to assignmentbased travel

Requirements:

• Associate degree preferred or equivalent experience
• 1-3 years of travel coordination experience preferably involving international or complex itineraries
• Experience supporting longterm or casebased travel (humanitarian nonprofit or assignmentbased travel strongly preferred)
• Familiarity with Concur Sabre or similar travel systems
• Strong organizational skills with high attention to detail and followthrough
• Ability to manage changing priorities without sacrificing accuracy or care
• Calm thoughtful decisionmaking under pressure
• Excellent written and verbal communication skills
• Strong working knowledge of world geography and international travel patterns
• Awareness of geopolitical conditions and how global events can affect travel planning routing and traveler readiness
• Sensitivity to cultural and organizational values when supporting individuals and families

Benefits & Perks:

• Medical insurance with choice of 3 plans dental vision HSA and FSA benefit plans (and more!)
• Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
• 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution fully vested after 3 years
• 21 days of paid time off accrued in the first year plus 11 paid holidays and the week between Christmas and New Years
• Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas
• Access to tuition discounts
• See a summary of our comprehensive benefits package for full time regular and contract employeeshere.

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