Sr. ServiceNow consultant

Position : Sr. ServiceNow consultant

Job Summary

Must have: ServiceNow Development Integrating ServiceNow to external platforms/Integration Hub strong experience with JavaScript and GlideAPI REST API Design and Development & FSM

JD:
Core Responsibilities:

• Maintenance & Troubleshooting: Troubleshoot and resolve issues within the existing integration landscape.
• Design & Development: Gather requirements from internal stakeholders (Chad Catherine) and external clients to design and develop new integrations.
• Migration & Modernization: Lead the effort to migrate the existing API integration code to a Low-Code/No-Code solution.

• The current environment involves integrations with 12 external applications (e.g. LDAP SolarWinds T-Mobile).
• Integrations primarily use the REST API protocol and are approximately 7 years old.
• The integrated ServiceNow modules include Customer Service Management (CSM) Field Service Management (FSM) and Event Management.
• Strong experience with JavaScript and GlideAPI is a mandatory technical requirement.

• 10 years of professional experience developing and administering ServiceNow
• Knowledge of integrating ServiceNow to external platforms via Web Services and REST APIs
• Experience with designing and configuring Customer Contractor and Service Portals
• Deep understanding and experience with CSM/TSM FSM and Change Management modules (ServiceNow Event Management and Google Map development is a plus)
• Experience with development of the Mobile Agent app
• Experience with Access Control Lists Business Rules Client Scripts Script Includes Data Policies Flow and Workspaces
• Knowledge of Agile development practices
• High proficiency in software engineering best practices including coding standards code reviews source control management and build processes