Service Engineer
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Job Summary
We are looking for a motivated customerfocused Service Engineer to join our Service this role you will be part of a skilled and collaborative service organization working closely with experienced colleagues and partners to deliver reliable highquality service solutions to our customers.
Reporting to the Service Manager you will have the opportunity to develop your technical expertise and strengthen your problemsolving skills in a dynamic realworld service environment. You will take responsibility for onsite and remote service activities contributing directly to equipment reliability operational efficiency and customer satisfaction.
The Service team is part of our broader service organization which serves as a trusted technical partner to our customers throughout the full lifecycle of our products and solutions. Our mission is to deliver safe compliant and valueadding services while maintaining consistent global service standards. As a Service Engineer you will play a key role in upholding these standards and representing the company through professional service delivery in the field.
What you will be doing:
The Service Engineer is responsible for performing repair and maintenance activities in accordance with customer service agreements. The role carries technical accountability for service delivery and ensures a high level of customer satisfaction within the assigned market in Singapore.
Working independently or in collaboration with Authorized Service Partners (ASP) the Service Engineer responds to customer requests in a timely efficient and professional manner while complying with safety quality and regulatory requirements.
Key responsibilities:
- Conduct risk assessments prior to commencing any task and ensure all activities comply with Safety Health and Environment (SHE) requirements.
- Report and escalate all matters related to Safety Health and Environment in accordance with company and regulatory standards.
- Perform field service activities including disassembly inspection troubleshooting repair replacement of parts and reassembly of pumps pump systems and associated accessories.
- Advise customers on systemlevel deficiencies that may lead to operational issues and propose appropriate preventive or corrective solutions.
- Support the manager by identifying and resolving service and warrantyrelated issues; engage Technical Support for complex cases when required.
- Prepare clear accurate and timely service reports including documentation for warranty claims working hours and field activity systems (e.g. FAS).
- Register and document identified product quality issues in the relevant systems for followup and continuous improvement.
- Provide installation support commissioning and project execution assistance as required.
- Execute preventive and corrective maintenance services in accordance with agreed Service Level Agreements (SLAs).
- Communicate relevant technical commercial and operational feedback to internal stakeholders including Sales Service Sales and Operations and share identified sales or service leads.
- Prepare technical input and cost estimates for outofwarranty repair quotations.
- Collect and maintain installed base information to support service planning and lifecycle management.
- Continuously develop technical and handson service capabilities through training and onthejob learning.
- Demonstrate proficient and safe use of service tools equipment and diagnostic instruments.
- Act in accordance with Grundfos core values taking ownership of personal actions and ensuring the safety and wellbeing of colleagues partners and customers.
What makes you a great fit:
Above all you are a hands-on technical professional with strong diagnostic skills a customer-first mindset and proven experience servicing pumps rotating equipment or industrial mechanical systems. We would also imagine that you have:
- 5 years of experience in field service engineering preferably with pumps rotating equipment or industrial mechanical systems
- Diploma or degree in Mechanical Electrical or Mechatronics Engineering (or equivalent)
- Strong knowledge of pump hydraulics motor controls VFDs and mechanical/electrical troubleshooting
- Willingness to work on-site at customer locations including occasional after-hours or emergency callouts
It is a plus if you also:
- Experience with Grundfos or similar commercial/industrial pump products
- Familiarity with building services water treatment or process industry applications
- Relevant certifications such as WSQ or equivalent trade qualifications
Why you will love working here
We care! Day to day you can look forward to:
- A working environment built around your needs with flexible hours home working opportunities and parental support.
- Annual bonuses health insurance and a strong focus on well-being activities.
- Three days additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others cant. We therefore welcome and encourage applications from all abilities experiences and backgrounds.
Are you ready to unlock possibilities at Grundfos Apply today!
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Required Experience:
IC
About Company
Grundfos Product Center is your complete solution for sizing, selection and configuration tools, quick dimensioning, pump replacement, liquid guide, CAD & BIM drawing downloads, pump curves, installation and operation manuals and product catalogue.
