Application Support Engineer – Simulation Tools
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Job Summary
We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering highquality application services while ensuring SLA commitments to end users.
Key responsibilities
- Endtoend ownership and operational followup of simulation tools (e.g. Ansys Aspen Engineering Suite StarCCM JMP Minitab Arena @Risk among others).
- Provide advanced functional support to users including topics related to application server and database interactions.
- Analyze test and document the installation of complex software on enduser environments.
- Manage and follow up software deployments (inventory monitoring CMDB updates).
- Coordinate upgrades and largescale rollouts of new software versions.
- Support and challenge enduser requests in collaboration with the Service Desk.
- Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
- Manage critical incidents and escalations.
- Monitor application stability and license usage.
- Work with software vendors and internal teams to troubleshoot and resolve issues.
- Contribute to projects related to industrial constraints security compliance and application governance.
Qualifications :
- 3 to 7 years of experience in Application Support or similar technical roles.
- Experience supporting technical or scientific applications ideally simulation tools.
- Knowledge of Windows environments software deployment and licensing concepts.
- Strong analytical and troubleshooting skills.
- Good communication skills and a useroriented mindset.
- Fluent technical English (written and spoken).
Remote Work :
Yes
Employment Type :
Full-time
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
