Customer Service Officer
Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Posted on:
Vacancies:
Job Summary
We are seeking a dedicated and customerfocused Customer Service Officer to join our team in Riyadh Saudi Arabia. As a vital member of our organization you will be responsible for providing exceptional support to our valued customers ensuring their satisfaction and maintaining our reputation for excellence.
- Serve as the primary point of contact for customer inquiries concerns and requests
- Respond promptly and professionally to customer communications via phone email and chat
- Analyze and resolve customer issues efficiently escalating complex problems when necessary
- Maintain accurate records of customer interactions and transactions using CRM software
- Collaborate with crossfunctional teams to ensure timely resolution of customer concerns
- Identify and communicate recurring customer issues to management for process improvement
- Provide product and service information to customers assisting with selection and purchasing decisions
- Process orders refunds and exchanges in accordance with company policies
- Participate in ongoing training to stay updated on company products services and policies
- Contribute to a positive team environment by sharing best practices and supporting colleagues
Qualifications :
- Bachelors degree in Business Administration Communications or a related field
- Proven experience in customer service preferably in a similar industry
- Fluency in English and Arabic both written and spoken
- Excellent communication and interpersonal skills
- Strong problemsolving abilities and attention to detail
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask and work efficiently in a fastpaced environment
- Customeroriented mindset with a friendly and empathetic approach
- Excellent time management and organizational skills
- Adaptability to changing priorities and ability to work under pressure
- Knowledge of industryspecific practices and trends (preferred)
- Commitment to continuous learning and professional development
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
