Physical SOC Analyst, AWS Security

Security Requirement: Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information visit .


Gday! Youve found an opportunity that could define your next chapter.

The Mission Why This Program Why Now
Youre joining at the defining moment of one of the most significant technology programs Australia has ever undertaken.

The architectural decisions being made now how we structure networking implement security controls and automate at scale will shape how Australias national security community operates for the next decade. You wont be inheriting someone elses design choices. Youll be making them.

Your Role The Guardian of AWS Physical Infrastructure

Imagine being the first line of defence for some of the most critical cloud infrastructure on the planet. As an AWS Incident Response Team (IRT) Analyst within the Physical Security Operations Centre (PSOC) youll be the vigilant eyes and decisive mind protecting the physical backbone of services that hundreds of thousands of businesses across 190 countries depend on every single day.

This isnt passive monitoring this is active intelligent security operations where your judgment directly safeguards national security assets. Youll respond to physical security events in real time coordinate contracted guard forces administer access control systems and gather intelligence that keeps our people operations and infrastructure safe across the region.

Every shift brings new challenges. Every decision you make matters. And every improvement you identify raises the security bar for an organisation that refuses to stand still.

Why This Team Why Now
Youre joining a developing team of physical security professionals who are building something extraordinary. The PSOC is where operational excellence meets national purpose where your customer service instincts your communication skills and your security expertise converge to protect what matters most. Whether your background is in security operations centres dispatch military or law enforcement your experience has prepared you for this moment.
This is where careers accelerate where diverse paths are celebrated and where the appetite to continuously improve isnt just welcomed its essential.

Benefits
Learning & Development
AWS training and certification support access to internal learning platforms.
Health Income Protection & Life Cover
Amazon subsidises private health insurance premiums and group salary continuance and life insurance are included at no cost to you.
Military Differential Pay
Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving.
Employee Assistance Program
Free confidential support 24 hours a day 7 days a week for you and your family mental health financial coaching legal questions and everyday life events.
Family-Building Benefit
Access to Maven for fertility treatment adoption support surrogacy and parenting coaching.
Amazon Extras & Employee Discount
Cashback and discounts across hundreds of retail fitness travel and lifestyle partners.

Key job responsibilities
Youll be the operational heartbeat of the AWS Physical Security Operations Centre the person who turns protocols into protection and intelligence into action.

Protecting Critical Infrastructure in Real Time
Your core mission is incident response. When physical security events threaten AWS infrastructure associates or operations youre the one who assesses escalates and resolves. Youll monitor physical access control systems with precision administer access permissions and ensure only authorised personnel move through our most sensitive spaces.

The Security Ecosystem
Youll oversee contracted guard forces across the region ensuring they operate to AWS standards. Your intelligence gathering will feed directly into program-wide notifications that keep teams informed and prepared. When something changes in the threat landscape youll be the one connecting the dots and distributing critical information.

Building the Playbook
You wont just follow Standard Operating Procedures youll develop them. Your frontline experience will shape how the PSOC operates creating frameworks that future team members will rely on to protect AWS assets.

Keeping Operations Moving
From triaging trouble tickets to managing internal and external communications youll be the connective tissue between security operations and the broader AWS organisation. Youll handle incoming queries with professionalism provide technical support to internal stakeholders and ensure nothing falls through the cracks.

Every interaction is an opportunity to demonstrate the customer obsession that defines Amazon and every process you improve raises the bar for the entire program.

At a Glance Core Responsibilities
Develop and maintain Standard Operating Procedures (SOPs)
Physical access control administration
Monitor physical security systems
Monitor and coordinate a contracted guard force
Incident response assess escalate and resolve physical security events
Intelligence gathering and distributing program-wide notifications
Manage internal and external email and phone communications
Triage trouble tickets and handle incoming queries
Provide technical support to internal stakeholders


A day in the life
Your day begins with a handover that immediately puts you in the picture active incidents ongoing monitoring priorities and intelligence updates from the previous shift. You settle into the PSOC knowing that today like every day your vigilance protects critical national infrastructure.

Morning: Eyes On Systems Active
You scan physical access control systems reviewing overnight access logs and flagging anomalies. A contractors badge triggers an alert you verify credentials cross-reference the access request and resolve it within minutes. Seamless. You check in with the contracted guard force at multiple sites confirming shift coverage and addressing a scheduling gap before it becomes a vulnerability.

Midday: Intelligence and Communication
An intelligence report lands requiring your analysis. You assess the relevance to AWS operations draft a program-wide notification and distribute it to stakeholders who need to act. Between intelligence tasks youre managing the inbox responding to access requests fielding queries from internal teams and updating trouble tickets with precision.

Afternoon: Incident Response in Action
An alarm triggers. Your training kicks in you follow established procedures coordinate with on-site security gather information rapidly and document everything in real time. The incident resolves cleanly because you were prepared decisive and thorough. You update the incident report and identify a process improvement that could shave minutes off future response times.

End of Shift: Raising the Bar
Before handover you draft a recommendation for a new SOP based on todays observations. You brief the incoming team with clarity and confidence knowing that your contributions today made the operation stronger than yesterday.



About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


- Experience in physical security best practices including application of physical security systems investigation techniques management of contract security guards and incident management
- Experience communicating clearly and concisely with leadership stakeholders and cross-functional teams
- 3 years experience in Physical Security Operation Centre monitoring and response.

- Experience with physical security control and surveillance systems
- Certificate III in Security Operations or equivalent

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.