Guest ExperienceCurator

This position is focused on driving customer retentionincreasing brand advocacy and elevating the overall guest unique experience atLa Colombe dOr Restaurant and Hotel LLC.

Responsibilities:

Guest Engagement: Welcome VIP/loyalty members uponarrival personalize their stay and maintain high visibility in public areasto obtain feedback.

Relationship Management: Build rapport with guestsanticipating their needs to create authentic personalized memories

Issue Resolution: Own guest concerns handling guestopportunities promptly and professionally to ensure satisfaction.

Loyalty Program Advocacy: Promote loyalty to LAColombe dOr Restaurant and Hotel LLC by anticipating guest needs resolutionof opportunities presented and cultivating a personalized relationship with ourguests.

Data Analysis & Reporting: Monitor guest feedback(NPS scores online reviews) analyze trends and report on key performanceindicators (KPIs) to improve service.

Operational Support: Coordinate with otherdepartments (Sales front office Housekeeping and Engineering) to ensurespecial requests and amenities are delivered.

Skills and Qualifications:

Communication: Excellent verbal and writtencommunication skills for interacting with guests responding to emails andhandling feedback

Customer Service: Strong proactive approach toservice with a passion for exceeding expectations

Conflict Resolution: Ability to remain calm andprofessional while resolving guest issues.

Organization: Detail-oriented capable of managingguest lists and tracking preferences.

Technology Proficiency: Experience with CRM softwareand hotel/property management systems (PMS).

Will assist in Front Office operations as needed.

Perform any other duties assigned by Management

Be actively engaged with our guests and deliver memorableguest experiences

Working conditions:

Officeprofessional work environment with a combination of indoors and some exposureto outdoors.

Capacityto safely lift and carry items between 10 to 35 pounds.

Non-permanent work schedule schedule is flexible depending on businesslevels and occupancy.

Essentialphysical requirement of sitting and standing for long periods of time stoopingand typing.

Walking usingstairs bending and squatting.

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