Senior Instructor

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech but its really our people who give us passion to always seek ways to do things better. As such were serious about your career growth and professional development because People matter at Kinaxis.

In 1984 we started out as a team of three engineers based in Ottawa Canada. Today we have grown to become a global organization with over 2000 employees around the world and support 40000 users in over 100 countries. As a global leader in end-to-end supply chain management we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers.

Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work CertifiedTM.Our state-of-the-art office located in the World Trade Centre in Chennai offers our growing team space for expansion and collaboration.

Location

Chennai India

About the team

The Senior Instructor within Training and Enablement as a fully proficient and seasoned professional willbe responsible for developing applied learning curriculum and deliver product education services to global customers internal employees and partners. They willenhance and formalize emerging knowledge programs and support the launching of innovative new deliverables.

What you will do

• Responsible for developing product knowledge certification programs.
• Design and facilitate bootcamps labs and workshop style classroom training to Kinaxis customers partners and employees for Rapid Response.
• This includes customization and development of new courseware to support customer specific training material for both instructor-led and Virtual instructor-led training.
• Drive transformation activities to ensure effective adoption of product lines with audiences spanning from new to advanced users leveraging existing and customized courseware.
• Consult and collaborate by building relationships with internal teams (documentation curriculum project management product groups partner organization and deployment consultants) to develop roadmaps for new learning tools and enhancements to existing tools.
• Design and maintain knowledge and documentation management systems and processes.
• Develop reporting metrics including learner assessments and an operational dashboard to provide insights and informed decision making.
• Advanced analytical and problem-solving skills. Shares knowledge and provides clear and concise documentation.
• Coach and mentor new instructors including Authorized Training Partner instructors.
• Maintain product knowledge of Kinaxis applications training techniques and the supply chain management industry.

What we are looking for

• Bachelors degree in a related discipline
• 5-7 years of related experience in developing learning programs within Supply chain Management
• Experience of implementing Maestro (Minimum of one end to end project) is an added advatage.
• Minimum 2 years of relevant experience in training preferably in Supply Chain Management
• Directly related experience with analytics dashboards and scorecards
• Demonstrates credibility and integrity to garner respect from multiple contacts and provides service excellence.
• Professional certification(s) within APICS
• A clear concise and professional communicator with the ability to present complex information and demonstrate knowledge to challenge the status quo and engage the listener at the appropriate level.
• Active listening skills with the ability to manage ambiguity and consider input from others to determine the best course of action.
• Use of empathy and influence during interactions.
• Intermediate to advanced skill in MS Office Kinaxis product knowledge
• Knowledge of Java script and modern web-oriented scripting languages
• Experience working with relational databases and strong technical and SQL skills.

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