Customer Solutions Consultant

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Job Description:

UPS is seeking a Customer Solutions Consultant to support the growth of our solutions portfolio for new and established this role you will work closely with Sales teams and customers to position and implement pre-defined and configurable solutions helping businesses enhance their logistics operations alongside their core shipping services.

You will act as a key link between customers sales and internal teams ensuring solutions are clearly understood appropriately applied and effectively delivered.

The position will cover the Surrey area with exposure to Kent and at times Essex and the Staines-upon-Thames area as well.

Whats in for you

• A competitive salary up to 39k per year depending on experience.

• A company car (EV or PHEV vehicle)

• Excellent benefits package including company pension discounts at major retailers (e.g. Apple) cinemas and attractions (e.g. Alton Towers The London Eye) and many more

• Industry-leading training

• Clear progression opportunities through UPSs promotion-from-within approach

• Private healthcare (AXA)

• Life assurance

• 24/7 Employee Assistance Programme

• The opportunity to access a Sales Degree programme and additional external training opportunities through the apprenticeship levy

• As much scope to progress as your potential can handle via our promotion from within policy

Key Responsibilities

Solution Positioning & Support

• Support Sales teams in driving revenue growth by promoting UPS Customer Solutions alongside core UPS shipping services

• Clearly position the value of UPSs pre-designed and configurable solutions to customers

• Assist in aligning customer needs with appropriate solutions from the existing portfolio

Customer Engagement

• Participate in customer meetings (virtual and in-person) to present solution capabilities respond to queries and communicate quantified value propositions that demonstrate return on investment

• Build and maintain professional relationships with key customer stakeholders

• Support discussions with stakeholders at various levels including senior decision-makers reinforcing the measurable benefits of proposed solutions

Implementation & Coordination

• Work with internal teams including IT and subject matter experts to support solution delivery and implementation

• Help manage solution adjustments and resolve any issues during rollout

• Ensure a consistent and structured approach to onboarding customers onto solutions

Internal Collaboration

• Act as a point of contact for Sales teams seeking guidance on solutions

• Deliver training and updates on UPS offerings tools and capabilities

• Share insights and feedback to support continuous improvement

Process & Reporting

• Maintain accurate records of customer interactions and account and opportunity activity within CRM systems

• Provide updates to the wider account team to ensure alignment

What Were Looking For

Experience & Skills

• Experience in sales account support or logistics (logistics preferred) with a track record of achieving targets

• Strong communication skills with the ability to explain solutions in a clear structured way

• Good analytical thinking and a practical approach to problem-solving

• Confidence working with internal teams and customer stakeholders

• Organised with the ability to manage multiple activities effectively

Requirements

• Full clean UK driving licence (minimum 2 years)

• Willingness to travel within your assigned area

• Strong English language skills (additional languages beneficial)

• Right to work in the UK

Preferred

• Degree in Business Supply Chain or a related field

• Experience working with CRM systems (Salesforce) and standard business tools (e.g. Microsoft Office)

Apply

If you have experience supporting sales and customers within a logistics or solutions environment and are comfortable working with established products and processes we encourage you to apply.

How we recruit:
UPS is committed to a policy of treating individuals fairly and recruiting selecting training promoting and compensating based on merit experience and other work-related criteria. We do not discriminate against any applicant based on age race religion sex disability sexual orientation or gender identity.

Employee Type:

UPS is committed to providing a workplace free of discrimination harassment and retaliation.