Field Service IX Thermal Start-up (Chillers)

Position Summary/Objectives of Incumbent:

The purpose of this position is to manage plan and direct the service start-up activities of Thermal Services in Malaysia. The role ensures efficient execution of the start-up team to achieve sales targets within budget and always maintain the companys image and standards.

Key Responsibilities

Operational Execution:

• Ensure the division operates efficiently and delivers high standards of customer service.
• Develop project plans and manage resources to support project execution.
• Collaborate with Assistant Manager (Thermal) - Start-up to prepare forecasts and manage P&L including orders sales and SG&A.
• Ensure purchasing procedures are followed and control local expenses within budget.
• Liaise with project and service operations teams to ensure all projects have appropriate resources.
• Maintain company equipment vehicles and capital assets in good working order.
• Ensure spare stocks and materials meet requirements and conduct regular stock audits.
• Report to the Senior Operation Manager monthly and highlight any regional issues promptly.
• Assist in training and participate in customer demonstrations or promotional seminars.
• Prepare and develop regular reports and analyses of business achievements opportunities and KPI performance.
• Review develop communicate sales policies and procedures to create a high-performing team.
• Manage and optimize the sales process for effective productivity.

Continuous Improvement:

• Identify opportunities to expand project services and actively engage prospects and customers.
• Work closely with the National Service Sales Manager to grow service offerings.

Planning Process and Reporting:

• Collaborate with the Senior Operation Manager to develop short- and long-term business plans.
• Lead diverse projects aimed at improving operational and sales performance.
• Work cross-functionally to identify and address business improvement opportunities.

WHS Environment & Quality:

• Comply with all Work Health & Safety Environmental and Quality standards.
• Actively promote workplace safety.
• Ensure accurate timesheet completion and submission with required documentation.

Employees reporting to Incumbent

• Startup Assistant Managers
• Startup Customer engineers

Main contacts within Company

• MY Services Team
• Project Management Team
• Senior Operation Manager
• Business Development Managers
• Technical Support Group
• Finance

Main contacts outside the Company

• Customers
• Contractors
• suppliers

Education/Qualification:

• Diploma or Degree in Mechanical Engineering Electrical Engineering Mechatronics or related technical field.
• Trade or Engineering qualifications desirable
• 35 years minimum experience in commissioning startup or servicing of thermal systems.
  • Handson experience with:
    • Precision cooling units (e.g. Vertiv CRV/CRAH)
    • DX and chilledwater cooling systems
    • CDU setups and hydronic balancing
    • Control system setup calibration and HMI interface
  • Ability to lead CxL1 to CxL5 activities including:
    • Powerup checks
    • Control logic testing
    • Functional & performance verification
    • Integration testing with BMS
    • Site acceptance testing (SAT) and documentation
  • Strong troubleshooting and analytical skills for resolving thermal operational issues.
  • Confident in facing customers and providing technical explanation during startup.
  • Ability to guide and supervise Customer Engineers (CEs) during commissioning.
  • Familiar with safety protocols (LOTO site safety cooling system handling).
  • Ability to prepare test scripts startup forms and handover documentation.
  • Good communication skills when dealing with customers PM and site stakeholders.
  • Strong leadership to take charge of testing & commissioning activities.
  • Selfdriven responsible and able to work under pressure with minimal supervision.
  • Willing to travel and support regional projects (MY/BN/SG if needed).
  • Availability for standby or afterhours support depending on project need.
  • Physically fit for site activities.
  • Team-oriented able to mentor growing CE teams.
  • Professional certifications in HVAC refrigeration or thermal systems are an added advantage.
  • Strong understanding of data center cooling technologies (CRAC/CRAH InRow/CRV CDU Chilled Water systems).

Time Travel Needed:

• 90%