CARE Lead

Title: CARE Lead

Location: Onsite-El Paso TX

Security Clearance: Public Trust T4

About TPG:

When you make the decision to join TPG you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! TPG employees bring their diverse talents and experiences to work on critical projects that help shape the nations safety security and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every TPG employeeits The TPG Way. TPG employees are; purpose driven forward focused open-minded trustworthy and invested. The TPG Way is our commitment to our employees to our customers and to our communities. Join TPG and make a difference!

Job Summary:

The CARE Lead provides day-to-day operational leadership and quality oversight to a team conducting safety and well-being screenings in a federally regulated environment. This role supports accurate risk identification consistent application of protocols and timely escalation of sensitive concerns while mentoring staff and ensuring compliance with federal state and organizational requirements.

Essential Functions and Responsibilities:

• Provide daily workflow direction and coaching to call center specialists
• Serve as first-level escalation point for high-risk or sensitive cases
• Review case documentation for accuracy completeness and compliance
• Support complex inbound and outbound communications with professionalism
• Reinforce quality documentation standards and trauma-informed engagement
• Promote a professional supportive and accountable team environment

• Minimum Qualifications & Skills:

• Bachelors degree and a minimum of three (3) years of relevant experience in child welfare human services case management or a related field
• At least one (1) year of prior supervisory or lead experience
• Bilingual English/Spanish required
• Social work or behavioral health licensure preferred

Clearance:

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Clearance/Background Check Requirements:

• Ability to pass a government background investigation
• Eligibility to obtain and maintain a Public Trust or higher clearance
• Must be a U.S. Citizen
• Ability to work nights weekends and holidays as required

Physical Requirements/Working Conditions:

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.