Engineering Division Ext Client Digital Support Analyst Bengaluru
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Principal Responsibilities:
- Technical platform support access and entitlement administration and client training for various client web platforms desktop and mobile applications such as:
- Private Wealth Management client web
- Electronic Trading proprietary and consortium applications
- Goldman 360 Portal research and analytics
- Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
- Interact with internal clients and application development teams across Sales Operations Trading and PWM teams
- Coordinate seamless client coverage between Asia-Pac EMEA and Americans regions
- Troubleshoot and escalate problems to stakeholders timely and as required
- Follow-up on open issues and obtain resolutions
- Identify enhancement and automation opportunities and facilitate inclusion in the application development
- Project manage new business start-up initiatives
- Adhere to firms compliance and risk management procedures
- Perform statistical analysis and business reporting for marketing and sales teams
Experience / Skills
- Broad financial industry knowledge and experience required/Digital Financial experience a significant plus
- Knowledge of internet-based applications including Windows Google and iOS platforms
- Knowledge of internet networks firewall security settings and B2B connectivity
- Ability to deliver superior professional service to internal and external clients
- Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
- Strong organizational communication leadership interpersonal and time management skills
- Candidate must be proactive enthusiastic and team oriented within aglobal team
- Demonstrated project management skills
- Incident Management experience strong communication and global exposure handle multiple threads and ability to prioritize in high pressure strong analytical skill
- Bachelors degree (U.S. or equivalent) in Business Economics or a related field.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
The Goldman Sachs Group, Inc. is a leading global investment banking, securities, and asset and wealth management firm that provides a wide range of financial services.
