Product Operations Manager
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Job Summary
About GDX
Gartner Digital Experience (GDX) builds and manages the digital platforms that deliver Gartners value to clients. Our mission is to create simple consistent andhigh-valuedigital experiences across products tools AI experiences and emails. We bring together product management design engineering and data science to help clients quickly find and use insights.
About the Role
The Product Operations Manager will own and improve the product operating system that powers GDX. This role will drive launch readiness structured execution of key programs and scalable content operations. You will partner closely with Product Leadership to create consistent ways of planning measuring and launching products. This role is not about project tracking. It is about productleverage.
This role requires strong end-to-end ownership critical thinking and product judgment. The right candidate will proactivelyidentifygaps challenge assumptions and improve how teams make product decisions not just how they execute.
In this role you will also manage a small team helping them grow stay aligned to priorities and deliver high-quality outcomes.
Key Responsibilities
Drive Product Operations and Customer Readiness
Build and run clear operating rhythms updates and documentation across Product Engineering PMM Client Success and Communications to improve alignment and launch readiness.
Proactivelyidentifygaps risks dependencies and ownership issues and drive resolution before theyimpactdelivery or customer outcomes
Bring customer feedback usage data and operational signals into product planning and use structured problem solving to improve decisions and trade-offs.
Lead Content Operations at Scale
Own and improve content tagging taxonomy and metadata operations to support discovery adoption and engagement across digital platforms.
Build scalable workflows quality checks and standards that improve content accuracy consistency and discoverability.
Use content and experience data toidentifygaps improve the user experience and influence product and operational priorities.
Lead and develop the Team (PeopleManagement)
Lead a small Product Ops team (2-3 direct reports).
Set clear goals priorities and expectations for the team.
Provide coaching feedback and career development support.
Create a culture of ownership accountability and continuous improvement.
Coach team members to think beyond task execution by building stronger ownership judgment and problem-solving skills.
What You Need
5 to 7 years of experience in Product Management Product Operations Strategy or Platform Operations with at least 1 year of people management or strong dotted-line leadership experience.
Strong understanding of digital product discovery and delivery with solid product management fundamentals such as problem framing prioritization trade-off thinking and defining success metrics.
Strong end-to-end ownership mindset with the ability to independently drive ambiguous work from problem definition to outcome.
Strong analytical and critical thinking skills with the ability to turn data into clear insightsidentifygaps challenge assumptions and surface risks early.
Experience building or improving product development processes and simplifying complex problems into repeatable systems.
Ability to influence without authority across Product Engineering Design Marketing Sales and Service.
Experience leading multiple programs at the same time with a practical problem-solving and hands-on approach.
Strong written and presentation communication skills with comfort working in ambiguity and driving clarity across teams.
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
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Required Experience:
Manager
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.
