Carrier Operations Coordinator
Job Location:
Manila - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
8x8 connects our customers and teams globally empowering CX leaders with performance and insights to make smarter decisions delight customers and drive lasting business impact.
This role is responsible for supporting 8x8 products and carrier services within North America and some international countries.
Responsibilities
This hybrid role will be based in the Philippines
Cultivate relationships with 8x8 telecommunication and network providers.
Collaborate and coordinate with internal teams to achieve team goals
Provision services and document task processes
Manage escalations with external and internal business entities to move progress when challenges arise
Manage multiple projects and meet deadlines to ensure success
Analyze data to develop best practice and strategies
Skills/Qualifications:
Relevant experience working within the Telecommunications industry
Project Manager experience a plus
Highly effective cross-functional team management
Knowledge of the basic milestones within the Telecom provisioning process
Excellent written and verbal communication skills
Ability to lead troubleshooting and escalation efforts
Self-motivated with the ability to dive right in be effective and make a difference.
Intermediate Excel experience and some experience with the rest of the Microsoft 365 apps is plus
Familiarity with G-Suite SalesForce Jira
Work Arrangement
Shift: US Hours
Hybrid: Tue/Wed/Thu onsite (BGC Taguig Office)
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8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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Required Experience:
IC
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
The 8x8 unified platform for contact center, business phone, video, chat, and APIs helps companies of any size deliver differentiated customer experiences.
