Cargo Account Officer
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Description
The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in maximising Sales revenue from freight forwarders to meet performance indicators (e.g. revenue loads and load factor) for the station set by Sales & Marketing Division.
Responsibilities
A. Revenue/ tonnage performance
- Monitor forwarder performance and gather market intelligence on competitoractivities/ key accounts to support sales strategies.
- Maintain regular engage with forwarders; support occasional within/after-hourscustomer requsts.
- Action on Cargo Space Management (CSM) requests for adhoc support on weakflights by contacting forwarders for more supports
- Gather market intelligent on local cargo demand and conditions via forwarders.
B. Account management function
- Serve as primary contact for assigned key forwarders and take responsibility fortheir performance.
- Coordinate with SIN reservation to secure space; escalate to Sales Managerwhen required.
- Consolidate allocation requests and request allocation from the respectiveregional Supervisors and Sales Managers
C. Operational matters and other duties
- Work closely with operational department to check on loadability of shipmentand space requirements before requesting for space.
- Coordinate with destination stations on operational/ technical requirements(security trucking equipment weight limit/clearance and etc).
- Liaise internally on pricing related items (trucking interline cool room chargesand etc) to support shipment movement.
- Coordinate cross functionally to secure capacity trucking arrangements.
- Work with Sales Support/account team to prepare contracts and adhocshipment rating; investigate and verify post flight billing disputes.
Requirements
- Diploma holder in Logistic Marketing Business or Sales-related courses
- Experience in air cargo industry with Sales & Accounts servicing experience.
- Preferably with drivers license and own vehicle
- Knowledge of local air cargo operations
- System knowledge and IT skills (eg: MS words excel SFM and etc)
- Possess good communication and interpersonal skills
- Good negotiation and analytical skills
- Good interpersonal skills
- Customer-focused and service-oriented
- Ability to persuade
We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
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