CRM Consultant

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

Meet The Team

The Marketing & Growth team is one of the largest and most dynamic at Fever playing a central role in driving visibility engagement and business impact across the company. We work closely with nearly every department combining strategy creativity and data to connect millions of people with unforgettable experiences.

Join us if you want to drive global impact master data-driven creativity and help millions of people discover their next unforgettable experience.

The Role

As a CRM Consultant youll sit at the intersection of data strategy and customer engagement. Your primary job is to turn user data and business questions into actionable insights and concrete improvements to how Fever retains and grows its global user base.

Youll define customer segmentation frameworks measure the impact of engagement initiatives automate reporting and help translate analytical findings into CRM strategies that the broader team executes. You wont just report numbers youll own the analytical layer that shapes what we do next.

What Youll Do

• Design and maintain customer segmentation models cohort analyses and behavioural analytics frameworks to understand Fevers global user base.
• Define measurement and attribution methodologies for CRM initiatives quantify the impact of engagement campaigns on retention frequency and revenue.
• Translate business questions into structured analyses and analytical findings into clear recommendations for non-technical stakeholders.
• Collaborate with Data Engineering and Product teams to build and automate reporting pipelines dashboards and data products that track CRM performance.
• Work with the CRM execution team to define audience targeting logic personalisation rules and trigger conditions grounded in data.
• Identify growth levers across the customer lifecycle (acquisition activation retention win-back) and propose data-backed strategies to improve each.
• Support cross-functional alignment between Marketing Product and Data teams on customer strategy and CRM roadmap priorities.

Who You Are

• Bachelors or Masters degree in a STEM field Mathematics Statistics Physics Engineering (any discipline) or Computer Science. This is non-negotiable.
• 25 years of experience in a data-analytical role: customer analytics business intelligence management consulting (strategy/analytics practice) or CRM strategy.
• Strong SQL skills you can write complex queries to extract and transform customer data independently.
• Python or R experience for data analysis and automation. You dont need to be a software engineer but you should be comfortable scripting analyses.
• Ability to build business cases and communicate data findings to non-technical audiences. You bridge the gap between the data layer and business decisions.
• Structured hypothesis-driven thinking you approach ambiguous business questions methodically.
• High level of English. Spanish is a plus.
• Consulting or analytics background at a top-tier firm (Deloitte McKinsey Accenture BCG or equivalent) is a significant advantage.
• Experience with BI tools (Tableau Looker Power BI) is a plus. Familiarity with CRM or marketing automation platforms (Salesforce SFMC Braze or similar) is helpful but not required.

Why Youll Love It Here

• Attractive compensation package with room to grow.
• 40% discount on all Fever events and experiences free Candlelight voucher.
• Flexible remuneration with Cobee: meals transport training and nursery support (tax-exempt).
• Payflow: option to access part of your salary in advance.
• Taxdown: help optimizing and filing your taxes.
• Private health & dental insurance with Cigna: 100% covered by Fever. You can also add your family members via flexible remuneration.
• Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.
• Language learning support: English and Spanish lessons.
• Hybrid work setup: home office friendly with a central Madrid office location.
• Snacks drinks and fresh fruit are always available at the office.
• Dynamic international team: a young talented group creating a great work environment.

#LI-hybrid #LI-fulltime