Site Reliability Engineer

Mercors mission is to organize human intelligence to power the AI economy. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge experience and context that cant be captured in code alone. Today more than 30000 experts in our network collectively earn over $3 million a day.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious fast-paced and deeply committed team. Youll work alongside researchers operators and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco NYC or London offices.

About the Role

As a Site Reliability Engineer (SRE) at Mercor youll own production reliability across our most critical systems partnering directly with infrastructure leadership. Youll play a foundational role in building our SRE function from the ground up and shaping how Mercor operates large-scale high-availability systems.

What Youll Do

Own reliability and production safety for core shared services and customer-facing systems.

Partner directly with infrastructure leadership to define SRE priorities reliability standards and production safety roadmap.

Repair and improve how our production systems are structured so they are stable resource-efficient isolated and well-observed.

Introduce and champion modern SRE practices (e.g. incident response postmortems SLIs/SLOs) across engineering teams.

Collaborate with leverage engineering and applied AI teams to ensure sustainable growth.

Represent SRE best practices internally and help teams onboard onto production in a way that is safe scalable and consistent with SRE principles.

What Were Looking For

Experience doing true SRE work (not just operations) across multiple roles or companies.

Deep familiarity with SRE practices as popularized by Google (e.g. error budgets reliability vs. risk trade-offs large-scale distributed systems).

5 years of SRE experience; 15 years of overall experience is ideal for this first SRE hire.

Proven success operating systems at scale with a strong understanding of the challenges of large distributed production environments.

Strong collaboration skills; able to work efficiently with cross-functional engineering teams.

Ability to drive cultural change around reliability while remaining hands-on in building and fixing systems.

Comfort working in high-intensity high-availability environments where uptime and production quality are critical.

Nice to Haves

Experience as a founding SRE or early SRE hire standing up SRE practices and orgs from scratch.

Hands-on experience in the AWS ecosystem Kubernetes and modern IaC tooling (Terraform Spacelift etc.).

Benefits

• Bi-annual performance bonus structure

• Generous equity grant vested over 4 years

• Up to $15k Relocation bonus

• $10K housing bonus (if you live within 0.5 miles of our office)

• $1.5K monthly stipend for meals

• Free Equinox membership

• $200 monthly laundry reimbursement

• $200 monthly personal wellness reimbursement

• Health Dental Vision insurance

Required Experience:

IC