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Sales and Experience Manager

Tacoma

Job Location:

Tacoma, WA - USA

Hourly Salary: $ 23 - 25

Posted: 12 November 2025 (30+ days ago)

Application Deadline: 16 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Responsive recruiter

Benefits:

Employee discounts
Health insurance
Opportunity for advancement
Paid time off

At Goldfish Swim School we dont just create confident swimmers we build an unforgettable experience for every guest who walks through our doors. Were looking for a Sales and Experience Manager who is energized by teamwork motivated by improvement and passionate about creating WOW! moments for families and staff alike.

About the Role

As the Sales and Experience Manager youll be the heartbeat of our front-of-house operations. Your leadership is key to the Goldfish Swim School community experience. You will directly influence this through:

Managing interactions with prospective members.
Training team members.
Collaborating on marketing initiatives.
Running successful events.

Reporting to the General Manager this role combines hospitality organization and leadership. Youll also serve as Manager on Duty during a portion of your shifts. This is a key-carrying position and you may be responsible for opening and closing the building independently.

What We Believe In:

A Collaborative and Supportive Team Culture: Youre not just managing youre building up others to shine.
Be Better Every Day: Small improvements big impact. Youre always learning growing and helping others do the same.
Celebrate!: We recognize wins cheer each other on and make work joyful.
Deliver Incredible Hospitality: Every interaction should leave a lasting positive impression for both guests and teammates.

Why Youll Love It Here:

We work hard support each other and have fun doing it. At Goldfish Swim School we celebrate your growth your wins and your unique contributions and were committed to helping you thrive both professionally and personally. Healthcare eligibility begins after 90 days of working 30 hours/week.

Key Responsibilities

Lead Management & Team Coordination:

Ensure prompt & effective follow-up with leads
Monitor lead interactions and ensure a Golden Experience
Support and guide the Customer Experience Representative team in achieving daily goals
Attend scheduled team meetings and in-services

Marketing & Event Support:

Collaborate with the marketing team to analyze trends and implement outreach strategies
Coordinate and participate in community events

Billing & Inventory Support:

Manage track and order inventory in partnership with the General Manager
Oversee billing communications before and after monthly invoicing
Support the General Manager in running monthly billing
Address billing concerns with clarity compassion and efficiency

Training & Onboarding:

Assist with hiring and onboarding of all new employees
Train and mentor new and current Customer Experience Representatives
Foster a culture of service support and continuous learning

Reporting & Operations:

Run regular reports to track performance and drive improvement
Maintain organized filing data systems and in-school signage and boards
Assist with staff scheduling and daily operational preparation

Certifications and Availability:

Ellis & Associates Lifeguard Certification required (Training provided if not currently certified)
All certifications must be kept current in accordance with renewal standards
This is a full-time position (30 hrs/week)
Flexible availability is required including weekdays evenings and weekend shifts to accommodate for the business need.

Ready to Make a Splash

Apply today and help us deliver the Golden Experience to every family while growing in a company thats all about purpose positivity and progress.

Compensation: $23.00 - $25.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.

When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!

Making Waves with Passion Purpose & Core Values!

At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.

Required Experience:

Manager