eCommerce Marketing Manager
Wolverhampton - UK
Job Summary
Role Overview
We are seeking a dynamic and strategic eCommerce Marketing Manager to lead our digital marketing efforts and drive growth across our online channels. This role will oversee a talented team of marketing executives and designers and will be responsible for delivering impactful campaigns optimising onsite experiences and enhancing customer engagement through CRM.
Youll play a pivotal role in shaping our marketing calendar generating creative ideas and ensuring our product offering is presented in the most compelling way possible. If you thrive in a fast-paced environment and have a passion for digital innovation wed love to hear from you.
Key Responsibilities
Team Leadership
- Manage and mentor a team of marketing executives and designers
- Foster a collaborative high-performance culture focused on creativity and results
CRM & Customer Engagement
- Oversee CRM strategy and execution including segmentation lifecycle campaigns and personalisation
- Drive customer retention and loyalty through targeted communications
Onsite Product Optimisation
- Collaborate with product team to improve product presentation and conversion
- Analyse performance data to inform content layout and promotional strategies
Creative Direction
- Lead ideation and execution of marketing campaigns across digital channels
- Ensure brand consistency and innovation in all creative assets
Marketing Calendar Management
- Own the planning and delivery of the annual marketing calendar
- Coordinate cross-functional teams to align campaigns with trading priorities and seasonal moments
Performance & Reporting
- Monitor KPIs and campaign performance providing actionable insights
- Continuously test learn and optimise for improved ROI
Skills & Experience
- Proven experience in eCommerce marketing ideally within retail or consumer goods
- Strong leadership and team management skills
- Expertise in CRM platforms and customer journey mapping
- Solid understanding of onsite merchandising and conversion optimisation
- Creative thinker with a keen eye for design and storytelling
- Excellent project management and communication skills
- Data-driven mindset with proficiency in analytics tools
Required Experience:
Manager
Key Skills
- Business Development
- Customer Service
- Apache
- Market Research
- Customer Relationship