Enter a job title or keyword

Member Experience Associate

Retro Fitness

Job Location:

Forked River, NJ - USA

Monthly Salary: Not provided by the employer

Posted: 26 September 2025 (30+ days ago)

Application Deadline: 9 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Benefits:

Employee discounts
Flexible schedule
Free uniforms

Do you love fitness

Would you like to feel you impact the lives of many

Can you see helping prospective members get started

Would you like to hear the thank you from the members lives you impacted

The Member Experience Associate is responsible for the entire Member Experience you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling.

You have to have limitless energy and be great at multi tasking. Do you have a positive and upbeat personality with great communication skills Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone making a Retro Smoothie for a member and assisting our Retro members with an exceptional experience. Ideal candidates for the Member Experience Asosciate position will possess the following:

A deep down passion for helping others.
A positive upbeat personality.
Effective ability to communicate with customers coworkers and managers.
The ability to multitask.
Member experience oriented.
Punctual responsible and detail oriented.
CPR/AED training preferred.
Prior experience in a retail or hospitality setting is helpful.

Responsibilities of the Front Desk include but not limited to:

Greeting and checking in members as they come in.
Resolving customer issues in an effective manner.
Membership sales and retention.
Following up with prospects.
Selling in store merchandise such as Retro Smoothies cooler drinks pro shop items etc.
Ensuring a safe and clean health club environment for members and staff.
Opening and closing the facility if scheduled.
Following company policies and procedures.

All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots heals or sandals. You must be well groomed and neat.

Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time.

Compensation: $15.49 per hour

With more than 120 gyms open or under development across the US Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs Retro Fitness offers something for everyone. Gyms feature best in class equipment and services our Retro Blends Smoothie Bar and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO Andrew Alfano leading the team Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!

Interested in owning a Retro Fitness The brand is seeking qualified franchise partners to expand nationwide. For more information please visit or .

Required Experience:

Key Skills

Commercial Property Paralegal
JAVA/J2EE
Building Construction
Javase
Administrative Services

Apply Now

About Company

Retro Fitness

Retro Fitness is an inexpensive gym, offering new and modern, cardio and strength equipment, personal training, group classes, mental health and wellness resources, and great amenities. Get your free pass today!

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click