Technical Solution Consultant

Primary Function of Position
The Technical Solutions Consultant serves as a trusted advisor collaborating with digital and
capital sales to educate customers on the technical requirements of implementing Intuitives
digital solutions. They engage in technical discussions to drive towards the successful
implementation of Intuitives digital portfolio including da Vinci and Ion. Engaging with internal
and external stakeholders including hospital executives and IT personnel they equip teams for
successful implementation and sustainable digital programs. Successful candidates excel in
communication stakeholder engagement project management and horizontal leadership
driving project momentum and adaptation to customer needs.
Essential Job Duties
Partners with Digital and Capital Sales Teams Product Network and Data team and
other cross functional partners to define plan and manage full activation of digital
products.
Collaborate with product development and go to market teams to identify industry trends
and strengthen digital solutions.
Forges solid relationships internally and with customer contacts
Understand how our digital solutions integrate with Intuitives robotic platforms and within
the hospital enterprise. Serve as the customer facing digital solutions technology expert.
Support the sales process through the preparation and presentation of consultative
integration strategies for Intuitives digital application.
Effectively navigate hospital technology intake processes to achieve acceptance
prioritization and implementation of digital applications. This includes presenting
network topology and data flow diagrams and addressing customer technical review
boards.
Manages multiple ongoing projects and resources while successfully establishing work
expectations across internal and external customers.
Partner with colleagues to achieve implementation goals ensuring thorough
documentation and careful project transitions to satisfy the clinical expectations.
Schedules and manages customer site and resource availability and accuracy of field
service orders to enable continuity of work and ensure resource efficiency.
Responsible for consistent communication and reporting to stakeholders including
scope changes schedule changes milestone achievements routine status updates and
others as required to maintain stakeholder awareness.
Maintains and assure accuracy of detail within the project tracking system in SFDC and
other systems.
Responsible for escalation decision tracking and resolution of any identified technical
implementation risks or challenges
Proactively identifying education and skill gaps and pursuing continued education to
acquire necessary expertise.

Qualifications :

Required Skills and Experience
Minimum 6 years of work experience in medical device consulting or project
management with specialization in healthcare technology
Advanced knowledge of networking and cloud hosted solutions is required. Familiarity
with on-premise infrastructure requirements is a plus.
Demonstrated success working within a remotely distributed team and cross functional
groups and resources across multiple geographies and time zones.
Proven ability to drive schedule creation task completion team accountability and risk
management.
Solid administrative and record keeping skills.
Self-motivated and detail oriented
Excellent written and verbal communication skills with all levels of stakeholders
operational clinical and technical

Required Education and Training
Bachelors Degree
PMP/ITIL Certification(s) (preferred) or equivalent in-depth knowledge of core IT
technology project and implementation processes management (e.g. technical
infrastructure software configurations networking and technical technical product
development business systems implementation)

Working Conditions
Comfortable working a flexible dynamic schedule.
Remote work
Able to travel up to 25%. Some short notice travel required.

Additional Information :

当社は法令に従い全ての応募者についてその適性と能力のみを基準として公正に採用選考を行います

この職位は業務上のニーズや採用候補者の経験知識技能に応じてここに記載されている職務レベルと異なるレベルで採用される場合があります

報酬は主に採用された職務レベルと候補者の資格に基づき適用される法律に従って決定されます

Remote Work :

No

Employment Type :

Full-time