Technical Client Services Manager

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Role Overview

We are seeking a Technical Client Services Manager to serve as the primary client-facing representative for our APAC clients while leading technical implementations integrations and ongoing product support activities. This role combines client relationship management project delivery technical troubleshooting and implementation oversight to ensure successful onboarding adoption and support of our solutions.

The ideal candidatewill act as a trusted advisor to clients throughout the entire lifecycle from pre-implementation discussions and onboarding through post-production support and enhancement delivery.This role involvesworking closely with clients product teams developers and operations teams to manage complex technical projects coordinate system integrations support API implementations and resolve business and technical challenges.

This position requires a strong blend of customer service project management technical problem-solving and stakeholder management skills within a fast-paced financial services or technology environment.

Responsibilities

• Serve as the primary client contact building strong relationships with stakeholders leading meetings/reviews and managing inquiries escalations and support requests with timely resolution

• Lead end-to-end client implementations onboarding projects and product rollouts while managing timelines milestones risks dependencies and stakeholder communications

• Coordinate system and API integrations including requirements gathering technical coordination testing troubleshooting and go-live activities across client and internal platforms

• Act as the primary escalation point for complex issues performing root cause analysis and coordinating corrective actions across application integration and data layers

• Drive UAT validate business requirements support release coordination and ensure successful production deployments with proper documentation

• Gather and translate client requirements into functional/technical specifications collaborating with product and development teams on enhancements

• Monitor system health and service delivery metrics identify recurring issues and recommend preventive measures and process improvements

• Participate in business transformation and automation initiatives while maintaining accurate documentation for governance and audit purposes

Your Profile

• Bachelors degree in Business Finance IT Computer Science Engineering or related field with 5 years in technical project management client services implementation or technical support within financial services/fintech/technology

• Proven experience managing client-facing projects implementations integrations and support engagements from initiation through completion

• Strong experience with API integrations client onboarding testing and technical implementations; solid understanding of software delivery lifecycles and production support

• Strong troubleshooting/problem-solving skills with SQL proficiency for data analysis; ability to read application code (Java/C) preferred

• Familiarity with system integrations APIs data flows enterprise architectures ticketing systems project management tools and CRM platforms

• Mandatory: Professional fluency in Mandarin Japanese and English (spoken and written)with ability to communicate effectively across multilingual stakeholders

• Excellent stakeholder management communication and organizational skills with ability to manage multiple priorities and work independently across global teams

• Preferred:Experience in financial markets securities post-trade operations proxy services; knowledge of project methodologies; exposure to cloud technologies and enterprise implementations

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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Use of AI in Hiring

As part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.