SSP Care Engineer

JOB Details:
We are looking for a resource with Japanese Bilingual capability and basic knowledge in managing and troubleshooting Subscriber & Signalling/SDM Nodes on Telco Clouds.
Skills:

Should have basic knowledge of 4G and 5G call flows

Candidate should have foundational understanding of Subscriber & Signalling domain

Should have awareness of Cloud environment and how S&S solution/Nodes are deployed on cloud

Candidate should have some exposure to maintaining and troubleshooting Subscriber and Signalling nodes log analysis under guidance

Should be able to perform RCA and share Reports within the agreed SLA with supervision

Perform basic health checks and troubleshooting from logs captured and provide solutions within SLA

Basic understanding of issues related to Node Reachability FM/PM and other KPIs

Awareness of troubleshooting tools like Wireshark etc.

Basic working knowledge of Linux VMWare Dockers & Containers OpenStack OpenShift

Basic awareness of S&S Nodes like AAA One NDS SDL (Shared Data Layer) Registers (HLR/HSS UDM/AUSF) One-EIR SCP CSD STP U-DRA NPC EIR etc.
Roles & Responsibilities:

Assist in Log collection & Analysis health checks and support troubleshooting sessions between Customer & Global Care

Support RCA preparation MOP/Troubleshooting Plan of Action under senior guidance

Reproduction of issues in customer Lab to collect additional logs for analysis

Support CR Implementation approval process by assisting in LNI Process

Participate in Technical Sync with Local Japan L2 team (via RDC under guidance)

Communication support for Access (chat group between Remote Engr and Local Engr)

Assist in Communication with CCTL in access approval workflow

Support Japanese Translation of MOP & RCA

Post validation of Logs and System after change implementation

SF ticket creation and follow-up with 3LS till closure

For Emergency Cases assist in remote support for recovery such as log analysis and ticket handling post recovery
Relevant Experience:

13 years with minimum 1 year in Subscriber & Signalling domain

Good communication skills Team collaboration Analytical skills Presentation skills

Mandatory Language Skill: Intermediate Bilingual Japanese and English