Services Solution Advisor Expert

Services Solution Advisor

The Solution Services Advisor is a go to expert / spokesperson / evangelist for SAP solution(s) with a geographical or Industry scope. This is a customer-facing role proactively promoting and strategically positioning a selected portfolio solutions to drive incremental selling of services. Able to convince a wide range of customers that the selected SAP solution(s) can address their issues in the most effective way. Responsible for solution(s) end-2-end i.e. from pipeline growth to bookings as well as revenue. Designs and drives market development development of content for solution / industry-based training as well as references for additional market penetration.

Core tasks include:

• Activities span from business development hunting of opportunities across a given Industry or geography positioning value and financial business case to driving & closing sales cycles for selected solutions with existing and new customers.
• Develop and own strategy / plan how to position and sell selected services solution(s) in the Industry or geography to drive incremental bookings and revenue.
• Evangelize the market on selected services solution(s).
• Design and drive demand generation activities leveraging all relevant channels: events campaigns social media cold calls
• Generate and qualify opportunities within prospects and existing customers.
• Lead the pursuit team and own the opportunity End-2-End while aligning with Sales teams on the overall account strategy and mobilize all relevant teams as required.
• Orchestrate and own opportunities for own solution(s) End-2-End from the initial qualification to a successful closure and revenue conversion.
• Support the account team in the sales cycle in being the trusted solution advisor and convincing the customer that the selected SAP solution(s) is strategically relevant.
• Conduct executive meetings discovery sessions with the customer LOB or IT teams.

Career Level Description

T4PF (Expert)

Project path specific definition (for the Functional path specific definitions please view below):

Accountability

• manages projects defines deliverables and provides definitive advice and interpretation of situations
• ensures business critical & innovative results
• ensures that goals and milestones are met and approved budgets are managed appropriately
• manages escalation appropriately
• tracks single project budget line
• builds strategic partnerships with key decision makers in customer & partner organization
• may include team lead or supervisory responsibiities

Complexity

• manages projects of high volume or high risk/complexity
• provides regular project status and updates

Experience

• sound professional experience
• deep knowledge of project management skills
• depending on LoB has a PMI Six Sigma or equivalent certification
• if in Six Sigma has black belt

Communication

• represents SAP to customers - is responsible for delivery of quality outcomes of projects of high volume or high risk
• represents SAP to customers
• finds common ground for cooperation within project team
• formulates clear project plans incl. mile stones timeline and sub projects
• communicates messages relevant for project in a timely manner and with constructive feedback to project team
• captures opinions and expectations of stakeholder and communicates them to the project team

Functional path specific definition (for the Project path specific definitions please view above):

Accountability

• manages expertise ensuring business critical & innovative results
• responsible for delivery of outcomes of complex and innovative functional issues integrating client needs strategic business goal of the function and financial objectives
• involved in directing the implementation and execution of functional business plans integrating functional and financial objectives
• can make functional decisions and recommendations of a broad nature
• may include team lead or supervisory responsibilities

Complexity

• shares in-depth knowledge and experience with direct team to enable decision-making and provide innovative solutions to complex business issues
• works on complex technical projects or business issues requiring strong technical knowledge

Experience

• deep professional experience in several areas
• has strong functional skills
• broad knowledge of all areas within particular corporate sub-function or a function within division

Communication

• represents the company externally on specific subject matters
• finds common ground for functional cooperation
• communicates clear functional requirements and targets
• effectively settles different functional perspectives
• communicates messages related to area of expertise in a timely mannerand with constructive feedback to colleagues & managers

Key Responsibilities & Tasks

Purpose
To support customers in solving business challenges through SAP Services by executing a customer-centric strategy fostering a winning culture and ensuring sustained adoption and value realization. The role focuses on aligning solutions with customer needs to achieve measurable business outcomes.

Key Responsibilities
include but are not limited to

• Understand and align with customers business goals through comprehensive 360 assessments.
• Conduct regular alignment and checkpoints with customers and virtual account teams.
• Build and maintain a robust R4Q pipeline ensuring alignment with customer-centric strategies.
• Drive adoption and consumption of SAP solutions to secure future success.
• Monitor and achieve targets predictably by aligning value-added solutions to customer needs..