Program Manager, Field Ops, Amazon Flex, Amazon Flex Field Operation

Japanese
Amazonはお客様がオンラインで購入したいと思う全ての商品を見つけることができる地球で最も顧客中心の企業になるべく努めていますAmazon LogisticsAMZL部門ではお客様へ商品をお届けするためにデリバリーパートナーと呼ばれる個人事業主の方々と直接契約を結ぶ新しいサービスであるAmazon Flexを活用することで世界規模のラストマイルオペレーションを構築しようとしていますこの新しいラストマイルサービスを用いてAmazonの荷物を配達すことで誰でもが個人でビジネスを始めることができるようになりますAmazon Flexはプログラムへの登録配達スケジュールの管理地図とナビゲーションによる効率的な配達やその他様々な機能を可能とするスマートフォンアプリによって支えられていますAmazon Flexのテクノロジーは革新に満ち伝統的な手法へ挑戦しラストマイル業界そのものを変化させる可能性を秘めています

私たちはAmazon Flexを日本のAMZL全体へ拡大するためにスピード感のある革新的な組織を日本で構築している最中ですAmazonは経験情熱行動力分析力革新責任感そして何よりも重要な顧客中心の考え方を持ったField Operations Program ManagerPMを募集しています

日本におけるPMはAmazon Flexがお客様の手元に届くまでの路上輸送および配達においてもっとも重要な安全をLeadしお客様一人一人に確実に商品をお届けすることに貢献していただきますPMはラストマイルの配達を行うデリバリーステーション及びテクノロジートランスポーテションオペレーションカスタマサービスなどAmazon社内の複数の他部署とともに業務に取り組みます

自立の精神に富みこのサービスの発展に情熱を発揮し高度な分析力を誇り細部への注意を怠らず優れた対人およびコミュニケーションスキルを持ち自律的に働くことを喜びと感じるような方は素早く変化する環境での成長革新をもたらす必要があるこのポジションへの理想的な応募者といえます非常に優れたBias for Actionはこの職務への必須要素であり応募者は確かなる成果を生み出した実績を持っていなければなりません

English
At Amazon we strive to be Earths most customer-centric company where people can come to find and discover anything they might want to buy online. At Amazon Logistics (AMZL) we are building a world-class last mile operation significantly complimented by our brand new service which works directly with independent contractors called delivery partners to make deliveries to our customers. With this new last mile delivery service individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board schedule delivery times guide them through their deliveries with in-app mapping and navigation and more. The approach and technology are nothing short of disruptive and promise to challenge traditional approaches and change the way the industry operates.

We are continuing to build a high paced and lean Japan team to implement and expand our last mile capabilities across key segments of Japan Transportation business. Amazon is now looking to hire an experienced passionate dynamic analytical innovative hands-on and (most importantly) customer-obsessed Field Operations Program Manager.

We are seeking a Program Manager in Japan to help establish Amazon Logistics last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive the Safety environment product utilization and service optimization within the Amazon Logistics world. Internally this leader will work directly with the last-mile Delivery Stations and with functions that cut across the organization including Safety team technology transportation operations and customer service to drive a great customer experience for our program.

The successful candidate will be self-motivated passionate highly analytical and detail-oriented possess superior interpersonal and communication skills and be comfortable working independently to drive growth and change in a fast-paced environment. An great bias for action is an absolute must and candidates must demonstrate a superior track record of delivering results.


More Information

Department: Last Mile(AMZL)
Job:Program / Project Management
Location:Tokyo Office

Key job responsibilities
仕事内容

AmazonデリバリーステーションとAmazon Flexとの一義的な窓口となります
ドライバーセーフティの維持向上業務オペレーションの標準化デリバリークオリティの向上デリバリーステーションの規模拡大に継続的に貢献します
製品テクノロジーマーケティング配送法務PR及びオペレーションなど複数部署が関わる大規模かつ複雑なプログラムを主導します
理想的な応募者はプログラムマネジメントもしくはオペレーションもしくはテクノロジー中心の環境におけるオペレーションでの十分な実績を持っています


Responsibilities include:

Act as the primary liaison between Amazon Delivery Stations and the Trans new business Leadership team
Continuously look for improvements to standardize and drive at scale in all Amazon Delivery Stations
Lead and coordinate large complicated projects with multiple stakeholders including Product Technology Marketing Shipping & Delivery Services Legal PR and Operations
The ideal candidate will be able to demonstrate a proven background in a program management or operational role within a highly operational and technology focused environment

A day in the life
Flex Field Operation Manager Daily Responsibilities

Flex Field Operation Managers serve as general managers of the Amazon Flex program in their regions focusing on five core daily activities :

Safety & Driver Experience: Deep dive into daily and weekly delivery partner (DP) feedback to identify and resolve safety issues monitor Voice of Driver (VOD) metrics to spot underperforming stations and conduct frequent station visits to audit the driver experience firsthand.

Station Communications: Act as the first point of contact for delivery stations with a 1-business-day response SLA address escalations and inquiries from station operators proactively reach out to discuss exceptions and improvement opportunities and attend regional daily business reviews (DBRs) and weekly business reviews (WBRs).

Metrics Analysis & Action: Perform daily deep dives on sites with out-of-tolerance metrics (Fill Rate BWND Delivery Honor Rate VOD) conduct weekly performance reviews on key metrics (ROBL Volume caps Same Day PFSD DEA P90 UTR Time) and drive implementation of corrective actions based on findings.

Policy & Process Compliance: Ensure delivery stations follow standard work and Amazon Flex policies identify operational challenges impacting delivery partners and drive either adherence to existing processes or recommend changes to standard work when needed.

Ad-Hoc Support: Handle experimental requests and special projects requiring deep regional knowledge or station leadership engagement investigate complex issues like pool challenges affecting multiple business lines and support station and business launches.


About the team
仕事内容

AmazonデリバリーステーションとAmazon Flexとの一義的な窓口となります
ドライバーセーフティの維持向上業務オペレーションの標準化デリバリークオリティの向上デリバリーステーションの規模拡大に継続的に貢献します
製品テクノロジーマーケティング配送法務PR及びオペレーションなど複数部署が関わる大規模かつ複雑なプログラムを主導します
理想的な応募者はプログラムマネジメントもしくはオペレーションもしくはテクノロジー中心の環境におけるオペレーションでの十分な実績を持っています


Responsibilities include:

Act as the primary liaison between Amazon Delivery Stations and the Trans new business Leadership team
Continuously look for improvements to standardize and drive at scale in all Amazon Delivery Stations
Lead and coordinate large complicated projects with multiple stakeholders including Product Technology Marketing Shipping & Delivery Services Legal PR and Operations
The ideal candidate will be able to demonstrate a proven background in a program management or operational role within a highly operational and technology focused environment

- Speak write and read fluently in Japanese
- Bachelors degree in a relevant field or equivalent work experience
- Experience in English-language communication skills both written and verbal
- Experience negotiating with internal and external stakeholders
- 2 years of relevant work experience in a role requiring application of analytic skills to integrate data into operational planning or program management or SCM or similar field

- Experience in program management logistics operations supply chain transportation or a related field
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience working in a collaborative team environment to deliver high-quality design solutions
- Experience in program management logistics operations supply chain transportation or equivalent
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- MBAもしくは修士号
- テクノロジーに対する理解力及び文章口頭での優れたコミュニケーション能力
- Masters degree/MBA
- Excellent technical comprehension and both verbal and written communication skills
- Excited about working in a diverse group and contributing to an inclusive culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.