Operations Program Manager, JP EasyShip

Amazon Japans EasyShip program enables third-party sellers to leverage Amazons logistics network for fast reliable delivery to customers. We are seeking a detail-oriented and data-driven Operations Program Manager to support the end-to-end operational planning and execution of EasyShips First Mile pickup and delivery network in Japan.

In this role you will be responsible for maintaining and optimizing critical operational processes including master data management demand forecasting validation route planning and capacity configuration that directly impact thousands of sellers and millions of customer deliveries. You will work cross-functionally with planning transportation and seller-facing teams to ensure seamless daily execution and continuous improvement of our logistics operations.

This is an excellent opportunity for someone with strong operational discipline intermediate Excel proficiency and a passion for logistics to grow into a senior program management role over the next few years.


Key job responsibilities
Data Management & Seller Onboarding
Maintain and update database for existing sellers ensuring accuracy of seller profiles pickup addresses and service configurations.
Execute node registration for new sellers coordinating with onboarding teams to ensure timely activation within the EasyShip network.
Manage intake processes for new seller registrations validating data completeness and accuracy.

Demand Forecasting & Capacity Configuration
Perform W-4 (four-week lookahead) and W-1 (one-week lookahead) forecast validation using established macros and analytical tools.
Configure FM (First Mile) capacity parameters including time-slot changes and new seller registration capacity adjustments.
Identify and flag forecast deviations between seller-registered calendar volume and actual demand escalating discrepancies to planning leads.

Route Planning & Validation
Execute W-4 and W-1 route validation using macros and internal routing tools.
Monitor route changes on execution day tracking seller callouts (cancellations/additions) and implementing remedial actions to maintain service levels.
Raise ad-hoc requirements for W0 (current week) adjustments based on route validation outcomes.

Operational Support & Reporting
Collect and organize data related to package volumes truck operations and operations using Microsoft Excel (VLOOKUP Pivot Tables charts).
Create operational reports and summaries using Microsoft Word and internal reporting tools.
Investigate package status inquiries and operational issues using internal systems.
Coordinate with partner teams to resolve operational concerns.

Process Improvement
Identify opportunities to automate or streamline recurring manual processes.
Support the development and documentation of standard operating procedures (SOPs).


A day in the life
You will start your day reviewing the latest seller registrations and updating master data to ensure the network is current. Throughout the week you will validate demand forecasts against capacity confirm route plans and monitor live operations for any deviations. When issues arise such as unexpected seller callouts or volume spikes you will implement remedial actions in real time. You will prepare weekly reports summarizing operational performance and flag risks or opportunities to your manager.

About the team
Easy Ship is Amazons managed delivery solution for Marketplace sellers. We pick up packages directly from sellers and deliver them to customers through Amazons logistics network. For sellers it means they can focus on their products instead of managing carriers. For customers it means faster more reliable delivery with full visibility.

Were still early. The business is growing fast and were building the playbook as we go building processes mechanisms tools and the operational foundations that will scale this service across the country. That means less bureaucracy more ownership and real impact on decisions that shape the business.

- Bachelors degree or equivalent
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Speak write and read fluently in Japanese
- 1 years of program management logistics operations supply chain transportation or equivalent experience

- Masters degree or equivalent
- Knowledge of SQL
- Speak write and read fluently in English
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

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