Onsite IT Support Engineer (Level 2) | Bilingual JPEN

IT Support Engineer (Level 2) Onsite Global Healthcare Technology CompanyTokyo HQ Bilingual JP/EN

About the Role

We are seeking an experienced Level 2 IT Support Engineer to work onsite at the Tokyo headquarters of our client a global healthcare technology company. You will operate as the primary point of contact for all IT support matters at the site while collaborating closely with a globally distributed IT team.

This is a high-visibility role with genuine ownership: youll take full responsibility for the local environment keeping users productive and services running smoothly. As the trusted onsite presence youll bridge the gap between the Japanese-speaking local users including VIP users and the wider global IT organization making professional-level Japanese language skills essential.

What Youll Do

• Provide Level 2 support for desktops laptops printers and peripherals
• Troubleshoot hardware software OS Outlook and application-related issues
• Install configure and support Windows OS and Office 365 environments
• Manage Active Directory user accounts access management and group policies
• Troubleshoot LAN/Wi-Fi VPN DNS DHCP and remote connectivity issues
• Handle ticket resolution incident management and root cause analysis
• Coordinate with L3 teams and vendors for major incidents and escalations
• Support system upgrades patching imaging and asset management
• Provide remote and onsite support while ensuring SLA compliance

What You Bring

• 35 years of experience in Desktop / End User Support
• Experience in enterprise or corporate IT environments
• Professional-level Japanese language skills to support local Japan end users including VIP users
• Strong knowledge of Windows 10/11 Office 365 and Outlook
• Experience with Active Directory and remote support tools
• Good understanding of networking concepts (TCP/IP DNS DHCP VPN)
• Experience using ticketing tools such as ServiceNow Remedy or Jira
• Knowledge of endpoint security and antivirus tools
• Strong troubleshooting communication and user-handling skills