Microsoft Teams Enterprise Voice Engineer

Required Skills:

• Responsible for migrating the user base from OnPrem to MS Teams and Tenant to Tenant Migrations.
  
• Excellent troubleshooting skills to resolve Level 3 Incidents with probable solutions.
  
• Upgrading installing configuring designing and migrating Voice from PBX to MS Teams
  
• Experience and knowledge of MS Teams Direct Routing for Enterprise Voice
  
• Experience in Skype/Teams Enterprise Voice troubleshooting (Gateways SBAs and complex issues)
  
• Experience in configuring and troubleshooting Dial Plans Normalization Rules routes PSTN Usage and Voice Policy
  
• Knowledge of Call Quality Dashboard Reporting and Management
  
• Overview of integrating Video endpoints Teams meeting rooms & Collaboration Bars configurations.
  
• Understanding of response groups Call queue Auto Attendant Dial by Extension workflows call routing methods.
  
• Experience in Planning designing deploying and configuring SFB and Microsoft Teams
  
• Knowledge of deploying Remote Sites with Enterprise Voice
  
• Perform preventative maintenance to resolve problems or identify resolution to appropriate vendor or manufacturer.
  
• Coordinate with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design.
  
• Willing to take initiative and Automation for improving efficiency & productivity able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution.
  
• MS Teams expert who can conduct as Is studies of existing requirements design future state solutions and help to transform the UCC solution around the MS Teams and Skype environment.
  
• Implementation & support experience specifically in O365 MS Teams Skype for Business Enterprise Voice Conferencing solution & ability to interact with the client to understand business requirements which will be both functional and technical.
  
• A Microsoft Teams expert who can design deploy migrate & operate the MS Teams environment including support to other towers of voice-enabled collaboration technologies.