IT Support for End User Migration

IT Support for End User Migration

Location: Yokohama-shi Kanagawa-ken Japan and travel to other Customers location and that travel will be paid as per the actual

Duration: 3 months extendable

Early Joiners only

Japanese and English spoken candidates only .

This is 100% onsite role from day one so candidate must be willing to be onsite and travelled is involved to other locations so candidate must be open for it

Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows

Perform basic desktop support activities to assist users during laptop/desktop migration

Assist end users with device login credential validation and first access post migration

Provide physical console access rebooting and power cycling of devices as instructed by remote engineers

Perform basic physical troubleshooting including power cabling and port level checks

Verify that migrated devices are accessible and functional for end users post migration.

Identify document and escalate migration related issues to the appropriate remote support teams.

Support immediate post migration hyper care and ensure unresolved issues are addressed

Adhere to site security safety policies and follow defined migration runbooks and escalation paths.

Experience in mapping the shared drives and troubleshooting outlook issues

L1 troubleshooting of user profile issues