IT Support Engineer (JuniorMid-level) Financial Services Industry

Job Location:

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Fantastic entry-point opportunity into the Financial Services industry for ajunior to mid-level IT Helpdesk / Desktop Support Engineer (i.e. 1-2years experience).

Your bilingual (Japanese & English) talents friendly andcustomer-centric attitude aptitude for learning new technology and hunger to develop your skills and advance your career will be key to success.

In this customer facing role youll work with an international team to deliver and support desktop and office-based technology solutions for all groups across the company (a global Finance/Securities company).

Youll support and troubleshoot issues with a variety of technologiesincluding but not limited to:Windows Desktop basic networking (TCP/IP DNS Cabling)Remote Access Connectivity (VPN)Corporate iPhone and BYOD software/toolsand Telephony systems.

Roles/Responsibilities:

Directly support thetechnology user queries onsite in-person and remotely (via phone and video communications tools email instant messaging remote access tools)
Give trainingto internal staff onnew technology products and initiatives.
Build and deploy PCs laptops and mobile computing devices; updating/maintaining inventory records.
Deliver small projects daily such as staff moves software deployments or hardware rollouts.
Take ownership of client technology problems or requests keeping people updated on the status until satisfactorily resolved.

Technologies in-scope will include but not be limited to:

Microsoft Windows 10/11 OS Microsoft Office (M365 / O365)Active Directory and other Windows-based software/tools
basic networking (TCP/IP DNS Cabling)Remote Access Connectivity (VPN)
iPhone and iPad Android and the associated management software
Desktop hardware LAN cabling printers and various other peripherals and devices.
(On the job training to be provided for):Variousbusiness applications and Finance industry Market Data applications such as Bloomberg Reuters EBS systems (Cisco VoIP phones / Dealing Consoles /Voice Recording)

Qualifications and Experience:

Professional level Japanese - i.e. be confident communicating and support Japanese end-users in an international bilingual work place environment.
Experience working within a corporate environment providing technical support for business people (minimum 1yearexperience)
Academic background in IT and/orprofessional certifications such as MCP MCSA CompTIA A
Experience working with service management software tools or ticketing systems.
Ability to effectively communicate and collaborate with local and overseas support teams.

Applicants should be eligible to work fulltime in Japan.

Required Experience:

Manager