IT Support End User Migration
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Job Summary
Tasks
L1 IT Support for End User Migration:
Location: Sasaga Matsumoto-shi Nagano-ken Japan
Duration: 6 months extendable
Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows
Perform basic desktop support activities to assist users during laptop/desktop migration
Assist end users with device login credential validation and first access post migration
Provide physical console access rebooting and power cycling of devices as instructed by remote engineers
Perform basic physical troubleshooting including power cabling and port level checks
Verify that migrated devices are accessible and functional for end users post migration.
Identify document and escalate migration related issues to the appropriate remote support teams.
Requirements
Support immediate post migration hyper care and ensure unresolved issues are addressed
Adhere to site security safety policies and follow defined migration runbooks and escalation paths.
Experience in mapping the shared drives and troubleshooting outlook issues
L1 troubleshooting of user profile issues
