IT Project Manager, JP OpsTech IT Field Team

The IT Project Manager (PMO) at Japan OTS FD will support the planning and coordination of IT infrastructure operations for Amazon JP with a focus on establishing and running the teams business and operational cadence. The role centers on preparing and facilitating Weekly Operational Reviews (WOR) Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) and on driving deep-dive analysis of the teams key metrics to surface trends risks and improvement opportunities. The IT Project Manager owns the reporting rhythm standardizes metric definitions and dashboards and ensures data quality and consistency across reviews.

In addition the role manages Keep-The-Lights-On (KTLO) projects the ongoing run-the-business initiatives that sustain IT infrastructure health including hardware lifecycle refreshes sustaining deployments and capacity expansions to support company growth and seasonal retail peaks (year-end holidays and mid-year Prime Day). The IT Project Manager drives scheduling prioritization and execution of these KTLO projects and tracks their status and health through the teams reporting cadence.

The role also leads OP1/OP2 planning and budget management partnering with finance and leadership through the annual operating-plan cycles to build headcount CAPEX and OPEX plans; owning budget forecasting and tracking actuals against plan; managing variance analysis; and ensuring spend aligns with approved plans throughout the year. The IT Project Manager consolidates inputs across teams prepares the planning narratives and financial submissions and reports budget health through the teams WOR/MBR/QBR cadence.

This position works with internal local departments the local OTS FD team and global PMO cross-functional peer groups to align on performance narratives and reporting standards that support company growth. The role requires not only strong analytical and data-storytelling skills but also effective communication and stakeholder-management skills to align OTS FD team members across different teams and reporting lines toward common goals.

The Operations Technology Solutions (OTS) Field Deployment (FD) team plans and executes large-scale IT infrastructure work for all Amazon Operations customers including Fulfillment Transportation and Logistics. We focus on the design procurement deployment and lifecycle management of IT infrastructure and equipment. We work with cross-functional peer groups in Operations Engineering Real Estate Worldwide Engineering IT Infrastructure Engineering and Tech Deployment and Field Support Global Project Management Office (TDFS Global PMO) to support new facility launches expansions and the deployment of new business solutions.

At Amazon youll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making to Generative AI that helps you focus on work that truly matters. Youll have opportunities and resources to develop AI fluency at your own pace with continuous learning built into the culture.


Key job responsibilities
-80% PMO
-20% Project Execution as member of various projects
-Up to 5% travel within the region


A day in the life
-IT Department: Article from a current employee: Office (HQ): check the website below for measures to eliminate unwanted second-hand smoking in each facility: (Japanese only)

About the team
OTS Field Delivery provides IT support and technology deployment for Amazons Operations Technology Infrastructure so that Amazon can fulfill its commitment to customers around the world.

Our vision:
Our vision is to transform our field organization from a support team to a business partner who enables the strategy of our customer through world class execution and tight capital controllership.

What we do:
We ensure network and client devices function for WW Operations including fulfillment centers Amazon Fresh Prime Now Lockers Pantry and Amazon Campus. We partner with Amazon Fulfillment Technology (AFT) Robotics (AR) Warehouse Control System (AWCS) and Technology Deployment to support Amazons rapid expansion providing equipment and leading technology integrations for acquisitions such addition we drive accuracy and continuous improvement in autonomous decision making at Amazon Robotics sites and support tech deployments including AR NIKE AWCS and Smartpac.

- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

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