Supervisor, Digital Store E-commerce
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Job Summary
Your Opportunity Your Team
TheDigital StoreE-CommerceSupervisorsupports QVC Italy and drives the growth of digital channels through the implementation of effective commercial strategies coordinating theTraders & Assistantsteam andoptimizingthe digital performance of eCommerce platforms (website and app).
Where Youll Work
This is a hybrid role and requires attendance at our offices inBrugherio(MB) several days per month (office days are predetermined and standardized across the company).
This is a full time permanentcontract.
What Youll Do
Reporting to theDigital StoreE-commerceManager you willbe responsible for:
Support indefiningand leading thedigital commercial strategyto maximize sales and performance across eCommerce platforms.
Coordinating theDigital Store eCommerce Traders and Assistants team ensuring effective management of daily activities priorities and capability development.
Overseeing the daily performance of digital platforms ensuring commercial freshness the right promotional balance and a strong focus onthe customerexperience.
Collaborating withMerchandising Marketing Social and Digital Contentto develop campaigns commercial themes and promotions aligned with business goals.
Analyzing performance customer insights and market trends toidentifygrowth opportunities new commercial concepts and areas for continuous improvement.
Sharing best practices and results with local and international stakeholders fostering alignmentinnovation and acceleration of the digital business.
Helping drive the long-term expansion of the online channel through the development of new commercial opportunities and a stronger omnichannel strategy.
What Youll Bring
Bachelors degree inEconomicsMarketingor related fields.
Solid experience of at least5 years in a digital environment(ideally multi-channel) online sales retail/merchandising and eCommerce trading.
Previousexperience managing people and structured teams in international environments.
Strong leadership people management and cross-functional/cross-market collaboration skills.
Strong commercial and analytical mindset with excellent knowledge of key digital KPIs (Conversion Rate Session/Bounce Rate CTR etc.).
Excellent knowledge of the main digital and traditional tools for performance analysis conversion optimization and testing (Adobe Analytics Adobe Target Tableau ExcelSimilarWebContentsquareBazaarvoice etc.)
Native Italian and fluent English.
Soft Skills
Ability to work in a fast-paced international environment
Mustexhibitcustomer focus aptitude for problem solvinggood timemanagement skills and a positive attitude.
Strong interest in innovation and a pioneering spirit.
Balance of analytical and technical experience while working in constant collaboration with many parts of the organization.
Ability to influence and coach others empowering new businessmodelsand strategies.
Positive-minded leader with high empathy capable of influencing team dynamics elevating morale and inspiring a constructive work culture.
INDIT
#LI-DM1
Our Total Rewards package includes benefits youll love such as competitive compensation paid time off an employee assistance program parental leave paid volunteer hours and amazing company discounts! In our US market you can also expect health care benefits starting on day 1 401(k) and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.
If provided salary ranges are a general guideline only and actual salaries will vary and are based on factors such as a candidates qualifications skills experience and geographic location as well as business and market conditions.
Required Experience:
Manager
