Internship Management Services Division, UN System Booking Hub in Rome, Italy

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Internship - UN System Booking Hub

Management Services Division

Rome Italy

The United Nations World Food Programme (WFP) is a highly prestigious reputable and the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

The Management Services Division (MSD) at HQ is a division comprised of over 200 colleagues across Rome UAE & India. The HQ division supports WFPs 18000 humanitarians and is represented by 3200 functional focal points present throughout all of WFPs offices. Within WFP Management Services colleagues play an integral role in keeping WFP operations and programmes running smoothly and cost-efficiently even in the toughest conditions so the focus can remain on WFPs core mandate of serving our beneficiaries.

Our global service portfolio for WFP is focused on enabling operations and providing a duty of care to WFPs workforce. This includes providing infrastructure and emergency response capacity through sophisticated engineering services light fleet management delivering and maintaining the most fit-for-purpose facilities measuring and reducing our environmental impact managing our pool of assets providing travel services for WFP employees and humanitarian accommodation - with administration field support available in all these areas.

MSD is the strategic Business Partner that Enables WFPs workforce and operations by driving performance with duty of care sustainability and innovation. Considering this the UN System Booking Hub is a Global Share Service (GSS) designed to support UN organizations and the wider humanitarian community in accessing and managing essential operational services that facilitate coordinated field operations and emergency response. The platform provides a centralized digital solution that integrates both customer-facing and back-office services across a range of service lines including accommodation mobility facilities management and medical services. By leveraging digital innovation and fostering inter-agency collaboration the UN System Booking Hub expands access to shared services enhances service quality and efficiency promoting harmonized service delivery across the UN system.

The team sist within the MSDB - Shared Services & Business Development branch and the intern will be an integrated part of the team bringing his/her knowledge and interest to the role a passion for customer-oriented support digital tools and innovative ideas to the table in various areas of business development.

GENERAL INFORMATION

• Number of available positions: 1

• Supervisor: Head of UN Accommodation

• Working arrangement: In person/hybrid

• Duration of assignment: 6 months

• Expected Starting Date: 1 November 2026

DUTIES AND RESPONSIBILITIES

Under the direct supervision of the Head of the Unit the candidate will perform the following duties:

Support the delivery of UN System Booking Hub services

• Provide customer care and operational support to the field network and service users.

• Support the delivery of training sessions webinars and user guidance.

• Contribute to communication and outreach activities related to UN System Booking Hub services.

Support service implementation and user engagement

• Assist in the rollout and adoption of UN System Booking Hub services.

• Support stakeholder engagement and respond to user inquiries.

• Contribute to the development and dissemination of user information and guidance materials.

Support data analysis reporting and coordination

• Collect and analyze service-related data and prepare reports presentations and other documentation when needed.

• Contribute to the development of materials required by ongoing workstreams and projects.

• Participate in team meetings and coordinate with field colleagues and other stakeholders as required.

STANDARD MINIMUM QUALIFICATIONS

• Be currently enrolled in an undergraduate programme (for example Bachelors degree) in Management International relations or related area from a recognized university and have completed at least two years of the programme; OR

• Be currently enrolled in a graduate programme in Management International relations or related area (for example Master degree); OR

• Be a recent graduate from an undergraduate or graduate programme in Management International relations or related area (within six months prior to the application to the internship programme); AND

• Classes attendance in the last 12 months of enrolment in a recognized university.

• Excellent written and spoken English is required (proficiency/level C). Working knowledge of French Spanish Arabic would be an asset.

• Proficiency in Windows MS Office (Word Excel PowerPoint)

• Customer-oriented approach and good communication skills

• Strong analytical skills

• Ability to think creatively and strategically

• Ability to be flexible multi-task prioritise and manage multiple activities simultaneously in a fast-paced changing environment

• Strong attention to detail

• Some knowledge of email marketing tools/survey platforms is well evaluated

• Good digital literacy is an asset

TRAINING COMPONENTS

Throughout their assignment WFP interns have access to an industry leading learning platform weLearn. Depending on opportunities and availability of funds he/she may participate in WFP workshops or seminars as appropriate.

INTERNSHIP TERMS AND CONDITIONS:

• Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.

• WFP is not responsible for living expenses arrangements for accommodation VISA requests and related costs.

• WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.

• WFP will recognize candidates educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational Scientific and Cultural Organization (UNESCO) or Ministries of Education.

• Sons daughters brothers or sisters of current WFP employees are not eligible to apply.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email LinkedIn or any other channel.

• We strongly recommend that your Workday profile is accurate and complete and that all sections are filled in including your employment history academic qualifications language skills and UN grade (if applicable). Once your profile is completed please apply and submit your application.

• If you experience technical issues while submitting your application you may contact us at . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage the only required documents are your CV and Cover Letter. Additional documents (passport certificates recommendation letters etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.