Customer Support Specialist – Relocation Package Included!

Location: Lisbon Portugal

Contract: Full-time Rotational Shifts

If you speak Italian and are looking for an exciting reason to pack your bags and move to Europes most vibrant welcoming and culturally rich capital this is your sign!

We take the stress out of relocating: your flight fully furnished accommodation bills and paperwork are completely covered. All you need to bring is your positive energy language skills and enthusiasm for helping people.

Moving abroad has never been this simple. We handle the logistics so you can focus on enjoying Lisbon:

• Flight Reimbursement: Initial travel costs to Lisbon covered.
• Airport Pick-Up & Onboarding: Warm welcome and step-by-step administrative support (NIF Social Security bank account setup).
• Company-Provided Accommodation: Fully furnished room in a modern shared apartment for at least 14 months (located 2060 mins from the office).
• All Utilities Included: Water electricity gas cable TV and high-speed Wi-Fi covered.
• Annual Home Flight: One round-trip ticket per year back home (within the EU).
• Work-Life Balance & Perks: Free Portuguese language lessons surfing/sports clubs cooking workshops and team social events.

• Salary with Company Accommodation: 1040.68 gross/month (Base salary meal allowance Christmas/Holiday bonuses your apartment & utilities fully covered!)
• Salary without Company Accommodation: 1240.17 gross/month (If you prefer finding your own flat)
• Paid Training Period: 92.80/week during the 10-day initial training (in English).
• Private Health Insurance from day one.
• Meal Card & Performance Bonuses.

Join an international team supporting one of the worlds most popular social media platforms:

• Support & Connect: Assist Italian-speaking users via email chat and support tickets.
• Solve Problems: Guide users with account access feature inquiries and platform troubleshooting.
• Deliver Value: Ensure every user interaction is smooth empathetic and professional.
• Grow with Us: Learn industry-leading customer support workflows in a modern dynamic tech environment.
• (Note: This is a pure Customer Support position no content moderation involved!)

• Native / Fluent Italian (C2) with good working English (B2) for training and internal communication.
• Strong communication skills and a customer-first attitude.
• Open-minded adaptable and excited to live and work in a multicultural setting.
• Ready to work in a 40h/week rotational shift model (MondaySunday).
• Valid EU passport or existing work authorization for Portugal.

1. Quick Apply & CV Review
2. Online Language & Tech Assessment (Completed from home)
3. Client Video Interview
4. Offer & Relocation Assistance!

Cobblestone streets world-famous pastries (Pastéis de Nata) incredible beaches just 20 minutes away an affordable lifestyle and an unbeatable expat community. Lisbon isnt just a place to workits a lifestyle upgrade.

Ready to take the leap Apply today and let your Lisbon adventure begin!