Account Manager

Description

Join Qomodo the fintech reshaping the payments and BNPL ecosystem!

We are an ambitious and dynamic team with experience from some of the worlds most innovative startups including Rocket Internet Delivery Hero SumUp Amazon Everli Scalapay Doctolib and N26. With a record-breaking 34.5M funding round backed by top-tier angels and VCs across Europe and a 13.5 million Series A round closed in record time we are building a strong and innovative future for our company and those who join us.

What are we looking for
Were searching for a driven and proactive Account Manager to own nurture and grow a portfolio of merchants while ensuring they are delighted by our services. If youre excited about creating meaningful relationships improving service adoption and driving business success we want to hear from you!

Key Responsibilities

• Merchant Portfolio Management (50%): Ensure the profitability and sustainability of a specific merchant portfolio by building strong relationships and delivering exceptional service.
• Upselling and Cross-Selling (20%): Promote additional products and services to your portfolio identifying opportunities to enhance merchant satisfaction and drive revenue growth.
• Churn Prevention (20%): Proactively anticipate potential issues or dysfunctions with merchants and implement solutions to prevent churn.
• Backoffice Support (10%): Handle administrative and operational tasks to support merchant management and ensure seamless processes

Expected Key Results

• Retain the current portfolio of merchants without churn
• Increase conversion rates within the merchant base
• Boost adoption and involvement among key merchants particularly early adopters

Requirements

Youre a great fit if you have:

Must-have

• Bachelors degree (field of study is not a constraint)
• Fluency in English

Nice-to-have

• Previous experience in a startup or scaleup environment
• >1 year of experience as an AM/BDM

Soft Skills

• Data-Driven & Organized: You thrive on structure and precision ensuring processes run smoothly like a well-oiled machine.
• Exceptional Communicator: Your ability to break down complex topics into clear actionable ideas is second to none.
• Self-Starter: Youre autonomous proactive and ready to get things done without waiting for detailed instructions.

Benefits

Selection process

• 30 min HR online interview

• 30 min Head of Account Management interview

• 30 min Meet the team

Offer:

• 25-38K gross salary based on experience (RAL)
• 1760 in meal vouchers and/or welfare benefits
• Wellhub
• Permanent contract
• Company laptop & phone
• Flexible remote working (2 days per week) depending on needs always possible

Why Join Qomodo

Joining Qomodo means becoming part of a fast-growing innovative fintech where your contribution will truly make a difference. Heres what we offer:

• Growth & professional development: Youll play a key role in scaling an ambitious fintech startup gaining unique skills and accelerating your career.
• Hands-on experience & fast learning: Youll work on both strategic and operational projects witnessing how a startup is built from the ground just 6 months youll gain experience that would take years elsewhere.
• Collaboration & networking: Youll work alongside experts in Risk Sales Finance Product and Tech expanding your knowledge and building valuable connections.
• Dynamic and stimulating work environment: Were a young energetic and close-knit team ready to support your personal and professional growth.