IT Support Specialist
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Job Summary
When Oktopost was founded in 2013 social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel.
Oktopost powers social media management and employee advocacy enabling B2B companies to become truly social organizations. Our social suite enables marketers to manage scale and measure social media programs.
Trusted by global brands and fully integrated with the modern marketing tech stack were a dedicated team focused on helping our customers succeed.
Reporting to Operations leadership you will be a key member of the operations team supporting our internal IT efforts. This is a foundational role within our Operations team offering an excellent entry opportunity into a fast-paced tech environment. You will manage all IT-related processes globally ensuring compliance security and performance across the organization. By combining technical expertise with a proactive mindset you will help design improve and document scalable IT processes that empower our team.
Manage all IT-related processes globally including setting up new laptops managing resource access and troubleshooting Security & IT tools to ensure compliance and performance.
Serve as the primary point of contact for employees seeking technical assistance on internal systems performing both remote and onsite troubleshooting processes.
Maintain the IT inventory oversee hardware maintenance and handle the IT procurement lifecycles.
Ensure reliable office connectivity and maintain local network infrastructure.
Conduct ongoing access reviews and manage resource access installations to maintain strict internal security standards.
Assist with ongoing security tasks and drive the maintenance and configuration of general security frameworks (e.g. ISO 27001 SOC 2).
Leverage AI tooling to creatively solve problems build efficiencies and optimize IT workflows.
Continuously improve IT processes and technical documentation.
1-2 years of Hands-on experience with installations administration and troubleshooting of computer hardware software and networks.
Excellent IT skills with great customer service the ability to handle context switches staying on top of all communication channels and a can-do attitude.
Passion for and knowledge of using AI tooling to solve complex problems and optimize operational workflows.
Native or fluent English - a must.
Availability for a full type position including the ability to provide technical support for critical issues beyond standard work hours.
Life as an Oktoposter
At Oktopost were a curious collaborative and driven bunch who believe in doing great work and having fun while were at it. We value ambition creativity and a healthy dose of team spirit all wrapped up in a culture that encourages growth innovation and delivering real impact.
No matter what department or region you join us from youll be part of a team that supports celebrates and challenges one another. From day one we want every Oktoposter to feel empowered inspired and truly at home.
Were a team thats genuinely passionate about B2B social. We believe social media can shape brands spark meaningful conversations and drive real business results and wed love for you to be part of our journey.
Required Experience:
IC
About Company
Oktopost is a B2B social engagement suite that supports modern data-driven organizations. Reach your B2B marketing goals. Book A Demo.
