Workplace Experience Program Manager
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Job Summary
Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
We are currently seeking a Workplace Experience Program Manager to join our Workplace Experience (WX) team in Dublin. This is a full-time in-office position for candidates based in the Dublin area with an expectation to be onsite 2 days a week at our Dublin Hub office.
What Your Team Does
This role reports directly to the Workplace Experience Manager in Burnaby Canada and is part of Clios global Workplace Experience (WX) team. The WX team is responsible for creating exceptional consistent and safe environments across 14 offices in 7 countries. We partner closely with People IT Security Legal and Finance to manage office operations drive compliance and deliver a high-quality employee experience across all of Clios global hubs.
As Clio continues to scale including integrating newly acquired teams and offices the WX team is evolving from a collection of local operations into a cohesive globally governed program. This role is central to making that shift a reality.
Who you are
You are a highly organized proactive and operationally rigorous Program Manager who thrives on turning ambiguity into structure. You dont wait for directionyou identify the gaps build the plan align with stakeholders and drive it forward. You are equally comfortable owning a complex compliance program across multiple jurisdictions and jumping into an operational issue that needs a decision right now.
As the senior WX presence in EMEA you serve as the right hand to the Senior Manager of Workplace Experience during the hours when North American leadership is offline. You bring sound judgment a bias for action and a deep sense of ownership over the programs and people in your region. You take pride in raising the bar for how workplace experience is delivered at scale.
Health & Safety Program Ownership: Own and advance Clios H&S compliance posture across all EMEA offices and globally including fire safety emergency preparedness and evolving regulatory requirements across multiple jurisdictions. Build and maintain a structured framework for monitoring legislative changes and translating them into actionable office-level requirements.
Operational Standardization: Lead the global standardization of workplace systems vendor management practices security protocols and visitor management. Develop and roll out consistent operational playbooks that local Office Managers can execute without reinventing processes at each site.
EMEA Senior Point of Escalation: Act as the primary decision-maker and escalation point during EMEA business hours providing continuity across time zones. Handle emergency decisions unblock local teams and represent WX leadership when the Senior Manager of WX is unavailable.
Security & Access Standardization: Partner with IT and Security to unify badge access systems visitor protocols and vendor vetting standards across all officesreducing audit risk and proactively closing any insurance vulnerabilities.
Vendor & Budget Oversight: Manage relationships with global and regional vendors relevant to programs under your ownership. Track program budgets identify savings opportunities and analyze data to continuously improve WX operations.
What you may have
5 years of experience in program management operations or workplace/facilities management in a global multi-site environment.
Demonstrated experience owning Health & Safety programs across multiple jurisdictions including UK and EU regulatory frameworks.
Strong project management fundamentalsyou can run multiple workstreams simultaneously build accountability structures and bring clarity to ambiguous situations.
Comfort operating with autonomy and making sound judgment calls without waiting for direction.
Experience managing or integrating vendor security or facilities systems across multiple locations.
Comfortable leveraging AI tools to drive operational efficiency synthesize information across programs and accelerate execution.
Excellent stakeholder communication skills; you know how to work with and through local teams without stepping on their ownership.
Experience using workplace tools and systems such as the Google Workspace Slack Asana Confluence or ticketing and expense tools.
Nice to haves
Previous experience in a tech startup or high-growth company environment.
Familiarity with access control systems visitor management tools or AV/meeting room technology.
Exposure to workplace safety programs or compliance documentation.
First Aid and Food Safety certifications.
Experience with Confluence and Asana.
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with top-tier health benefits and dental coverage
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy
Pension contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region applicable experience and skillset of the candidate.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Disclaimer: We only communicate with candidates through official @ email addresses.
Required Experience:
Manager
About Company
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