SRE- Availability Engineer

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Looking for a company that inspires passion courage and creativity where you can help shape the future of global commerce At eBay millions of people around the world come to buy sell connect and share. We are building a more ambitious inclusive and customer-focused future and were looking for people who want to help power it.

The opportunity

eBay is seeking an experienced Senior Site Reliability Engineer (Technical Duty Officer ) to help protect the availability stability and resilience of our most critical production systems. This is a high-impact role for a senior technical operator who thrives under pressure leads calmly during incidents and can quickly turn incomplete signals into conclusive action.

The Technical Duty Officer (TDO) is the senior technical leader within the shift for active production events in the Site Engineering Center. When unexpected outages or degradations occur the TDO rapidly assesses technical and business impact drives incident triage coordinates multi-functional responders and leads mitigation through restoration.. When unexpected outages or degradations occur the TDO rapidly assesses technical and business impact drives incident triage coordinates multi-functional responders and leads mitigation through restoration. The role advances the Availability pillar of Site Reliability at eBay. It provides senior technical judgment and strengthens operational standards. It also improves response rigor and resilience practices to boost system availability. The Site Engineering Center is part of eBays Site Reliability Engineering organization and the TDO works closely with other SRE pillars including Reliability Observability and Performance to drive strong reliability outcomes across the platform. The role sits at the center of eBays incident management and service reliability strategy partnering across engineering architecture SRE operations and support teams to improve availability at both the incident level and the systems level.

This role is ideal for someone with broad technical depth strong operational judgment and the ability to lead across infrastructure application database network and platform boundaries. The strongest candidates bring a customer-first demeanor clear communication and the discipline to improve systems not just during incidents but after them as well.

What youll do

• Lead the technical response during high-priority incidents including assessing severity clarifying customer and business impact setting direction coordinating responders and driving restoration.

• Maintain awareness of the health of eBays critical services and key business indicators identifying risks early and driving action before they impact customers or the business.

• Serve as the senior technical escalation point on shift using sound judgment to guide mitigation recovery and prioritization during complex live-site events.

• Partner across engineering architecture SRE and operations to improve availability through stronger recovery strategies monitoring alerting automation and operational tooling.

• Drive operational excellence through clear incident documentation stakeholder communications emergency change support maintenance oversight and continuous improvement activities such as drills audits and post-incident follow-through.

What youll bring

• Bachelors degree in Computer Science Engineering or a related field or equivalent practical experience along with 5 years in site reliability engineering production operations incident management systems administration or infrastructure engineering.

• Proven experience supporting highly scaled internet or platform environments with broad troubleshooting capability across infrastructure compute containers networking storage databases DNS load balancing observability and high availability concepts.

• Proficiency in creating software solutions for task automation using technologies such as Go Python Java Docker and Kubernetes to improve operational efficiency and reliability.

• Strong incident leadership and operational judgment including the ability to triage quickly prioritize effectively separate symptoms from causes and make sound decisions under pressure.

• Superb communication and influence skills with the ability to lead across organizational boundaries and communicate clearly with engineers senior leaders and non-technical partners during high-stakes events.

• A strong ownership attitude and calm execution style.

Preferred qualifications

• Experience serving as an incident commander major incident manager or senior on-shift technical lead

• Experience in e-commerce large-scale consumer platforms or other critically important online environments

• Familiarity with executive communications during production incidents

• Experience improving monitoring alert quality response automation or postmortem effectiveness

• Comfort using data telemetry dashboards and change history to form and validate technical hypotheses during live incidents

Why this role matters

The Site Engineering Center exists to protect the community and internal customers by ensuring the reliability of critical services through strong detection repair and continuous improvement. As a Technical Duty Officer you will sit at the center of that mission. Your leadership will directly influence site stability customer trust and the speed and quality of eBays response when the unexpected happens.

Shift and location details

This role is part of the Site Engineering Center and operates on a fixed shift schedule. This position is based in Dublin Ireland and is aligned to a day shift. Team members work four consecutive 10-hour shifts including one weekend day. This is a true on-shift operational role you will not be on call outside your scheduled hours.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

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