Senior Manager Quality and Compliance, Cloud ECT

Job Req Number: 118881
Time Type: Full Time

Senior Manager Quality and Compliance ECT
Location: Dublin Ireland
Hours: Monday to Friday 37.5 hours per week flexibility required



You will play a key role in shaping how quality is delivered across our European Control Tower this role you ensure that our services are consistent reliable and aligned with both customer expectations and internal standards. Your work will directly impact how we move goods data and decisions globally keeping supply chains running when it matters most. This is an opportunity to build and lead a scalable Quality & Compliance function within a growing tech-enabled Control Tower environment.


What will you be doing


Define and lead the Quality & Compliance strategy across European Control Tower operations
Establish governance frameworks standards and audit structures that ensure consistency and excellence
Design and implement internal audit programmes including transactional and process audits
Own and develop the Quality Management System (QMS) and SOP governance
Translate customer requirements into operational standards and ensure consistent execution
Lead the end-to-end customer complaint process including root cause analysis and resolution
Identify trends from audits and operational data and drive continuous improvement initiatives
Act as a key quality partner for strategic customers building trust and transparency
Lead customer reviews escalations and quality discussions with professionalism and solution focus
Collaborate closely with Operations Commercial and Product teams to embed quality culture
Identify and mitigate risks while ensuring compliance with contractual obligations
Build and scale a dedicated Quality team over time within ECT

About You

Strong experience in Quality Management or Compliance within logistics or Control Tower environments
Deep knowledge of SOP governance audit frameworks and Quality Management Systems (QMS)
Proven experience in root cause analysis and continuous improvement methodologies Strong analytical skills with the ability to translate data into actionable insights
Understanding of cloud-based or digital operational environments
Ability to balance strategic development with hands-on execution

What can we offer you


Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company with a team of 160000 operating in over 90 countries.

In addition we can offer access to a selection of employee benefits such as:

Enhanced Annual Leave Entitlement from your start which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling for support with physical and mental wellbeing
Company Pension which when a member of also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you please follow the links and apply with your CV without delay!
At DSV we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders ages abilities nationalities religions and sexual orientations.
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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