Senior Associate, Customer Implementation Services

Your Role

At Digital Realty our customers rely on us to deliver critical infrastructure that supports their business operations. As a Senior Associate Customer Implementation Services you will play a key role in coordinating customer deployments data centre fit-outs and infrastructure implementation projects from planning through to successful delivery.

What Youll Do

• Manage the delivery of customer implementation projects from initiation through to completion ensuring projects meet agreed timelines and customer expectations.
• Support pre-sales activities by providing implementation timelines delivery estimates and project-related input to support customer solutions.
• Develop and coordinate implementation plans schedules and resource requirements to support successful deployments.
• Act as the primary point of contact for customers throughout project delivery building trusted relationships and providing clear communication at every stage of the project lifecycle.
• Coordinate activities across Operations Security Engineering Procurement Remote Hands teams contractors and third-party vendors to ensure successful project execution.
• Monitor project progress proactively identify risks dependencies and issues and drive resolutions to keep projects on track.
• Support procurement and tendering activities for larger customer installations including reviewing vendor proposals and participating in vendor selection processes
• Contribute to process improvements and share lessons learned to enhance customer experience and project delivery effectiveness.

What Youll Bring

• Experience within a data centre critical facilities building services telecommunications or technical infrastructure environment.
• Experience in customer implementation service delivery project coordination technical operations or facilities-related roles.
• Strong customer-facing skills with the ability to build and maintain effective relationships with customers and stakeholders.
• Experience coordinating multiple workstreams vendors contractors and cross-functional teams to achieve successful outcomes.
• Ability to influence and drive activities across teams without direct management responsibility.
• Excellent communication organisational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced customer-focused environment.
• A proactive approach and a passion for delivering outstanding customer experiences.

Preferred Qualifications

• Experience working within a data centre or mission-critical environment.
• Knowledge of data centre infrastructure including racks cages cabling power distribution or associated technologies.
• Experience interpreting technical drawings specifications or implementation plans.
• Exposure to infrastructure deployment customer onboarding or implementation projects.
• Project management certification or project coordination experience is advantageous.

• Manage the delivery of customer implementation projects from initiation through to completion ensuring projects meet agreed timelines and customer expectations.
• Support pre-sales activities by providing implementation timelines delivery estimates and project-related input to support customer solutions.
• Develop and coordinate implementation plans schedules and resource requirements to support successful deployments.
• Act as the primary point of contact for customers throughout project delivery building trusted relationships and providing clear communication at every stage of the project lifecycle.
• Coordinate activities across Operations Security Engineering Procurement Remote Hands teams contractors and third-party vendors to ensure successful project execution.
• Monitor project progress proactively identify risks dependencies and issues and drive resolutions to keep projects on track.
• Support procurement and tendering activities for larger customer installations including reviewing vendor proposals and participating in vendor selection processes
• Contribute to process improvements and share lessons learned to enhance customer experience and project delivery effectiveness.

• Experience working within a data centre or mission-critical environment.
• Knowledge of data centre infrastructure including racks cages cabling power distribution or associated technologies.
• Experience interpreting technical drawings specifications or implementation plans.
• Exposure to infrastructure deployment customer onboarding or implementation projects.
• Project management certification or project coordination experience is advantageous.